{"id":1386,"date":"2020-01-30T12:36:22","date_gmt":"2020-01-30T11:36:22","guid":{"rendered":"https:\/\/www.emarketingparis.com\/program\/plenary-conferences"},"modified":"2026-02-17T15:52:07","modified_gmt":"2026-02-17T14:52:07","slug":"conferences","status":"publish","type":"page","link":"https:\/\/www.all4customer-paris.com\/en\/program\/conferences","title":{"rendered":"Conferences"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]\n\t\t\t<!-- START Banni\u00e8re pages REVOLUTION SLIDER 6.6.7 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_40_1_wrapper\" data-source=\"post\" style=\"visibility:hidden;background:#4f4f4f;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_40_1\" style=\"\" data-version=\"6.6.7\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-1386\" data-title=\"Conferences\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/www.all4customer-paris.com\/wp-content\/plugins\/revslider\/public\/assets\/assets\/dummy.png\" alt=\"\" title=\"A4CP-bandeau-rubrique-1920&#215;300\" width=\"1920\" height=\"300\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/weyoumedia.blob.core.windows.net\/all4customer\/sites\/26\/2025\/10\/A4CP-bandeau-rubrique-1920x300-1.jpg\" data-bg=\"p:45% 50%;\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-40-slide-1386-layer-1\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:l,l,l,c;xo:43px,20px,10px,-29px;y:m;yo:-3px,-30px,-30px,4px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:52,40,40,40;l:40;fw:500;a:center;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:573px,500px,400px,400px;h:auto,auto,auto,47px;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:8;font-family:'Poppins';text-transform:uppercase;\"\n\t\t\t\t\t\t\t><h1>2026 Plenary conferences<\/h1> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t\t<rs-static-layers><!--\n\t\t\t\t\t--><\/rs-static-layers>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_40_1',rl:[1240,1024,778,480],el:[300,200,200,280],gw:[1650,1024,778,480],gh:[300,200,200,280],type:'hero',justify:'',layout:'fullwidth',mh:\"450\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider401\"]!==undefined) {window.RS_MODULES.modules[\"revslider401\"].once = false;window.revapi40 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n[\/vc_column][\/vc_row][vc_section][vc_row][vc_column]<div id=\"wyvc-section-title-9420\" class=\"wyvc-section-title wyvc-shortcode wyvc-section-title-1 \">\r\n\t<div class=\"wyvc-st-inner\">\r\n\t\t\t\t\t<div class=\"wyvc-st-title\">\r\n\t\t\t\t<p>Plenary conferences<\/p>\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n<\/div>\r\n[vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;7887&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center\">Plenary sessions led by :<\/p>\n<p style=\"text-align: center\"><strong>C\u00e9cile DELETTRE<\/strong><br \/>\nPlenary session manager<br \/>\nInternational marketing, digital and communications expert<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;7822&#8243; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center\">Plenary sessions led by :<\/p>\n<p style=\"text-align: center\"><strong>Thierry Spencer<\/strong><br \/>\nPlenary Conferences Manager<br \/>\nAuthor of the reference blog Sensduclient.com<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"wyvc-conferences wyvc-shortcode \">\r\n\t\t<div class=\"weyou-exhibitions weyou-conferences-accordion\">\r\n\t\t<div class=\"conferences-search-wrapper\">\r\n\t\t\t<input type=\"search\" class=\"conferences-search\" name=\"q\" placeholder=\"Search by topic, location, organizer or speaker\u2026\">\r\n\r\n\t\t\t<button type=\"reset\" class=\"conferences-search-clear\" disabled>\r\n\t\t\t\t<svg width=\"32\" height=\"32\" viewBox=\"0 0 32 32\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n\t\t\t\t\t<rect width=\"32\" height=\"32\" rx=\"16\" fill=\"#F5F5F5\"><\/rect><rect width=\"16.9705\" height=\"1.13137\" rx=\"0.565684\" transform=\"matrix(0.707106 -0.707108 0.707106 0.707108 9.60034 21.6)\" fill=\"black\"><\/rect>\r\n\t\t\t\t\t<rect width=\"16.9705\" height=\"1.13137\" rx=\"0.565684\" transform=\"matrix(-0.707106 -0.707107 0.707106 -0.707108 21.6003 22.4)\" fill=\"black\"><\/rect>\r\n\t\t\t\t<\/svg>\r\n\t\t\t<\/button>\r\n\t\t<\/div>\r\n\t\t\r\n\t\t<div class=\"conferences-menu-wrapper\">\r\n\t\t\t<ul class=\"conferences-menu dates-list\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"button menu-item primary-border\" data-date=\"2026-03-24T00:00:00\">\r\n\t\t\t\t\t\t\t24 March 2026\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"button menu-item primary-border\" data-date=\"2026-03-25T00:00:00\">\r\n\t\t\t\t\t\t\t25 March 2026\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"button menu-item primary-border\" data-date=\"2026-03-26T00:00:00\">\r\n\t\t\t\t\t\t\t26 March 2026\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t<li class=\"all button menu-item\">All<\/li>\r\n\t\t\t<\/ul>\r\n\t\t\t\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t<div class=\"conferences-accordion\">\r\n\t\t\t\t\t\t\t<div class=\"conferences-accordion-item\" data-date=\"2026-03-24T00:00:00\" data-type=\"plenary-conference\">\r\n\t<div class=\"conferences-accordion-header\">\r\n\t\t<div class=\"conference-infos\">\r\n\t\t\t<span class=\"conference-date\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 448 512\"><path d=\"M96 32V64H48C21.5 64 0 85.5 0 112v48H448V112c0-26.5-21.5-48-48-48H352V32c0-17.7-14.3-32-32-32s-32 14.3-32 32V64H160V32c0-17.7-14.3-32-32-32S96 14.3 96 32zM448 192H0V464c0 26.5 21.5 48 48 48H400c26.5 0 48-21.5 48-48V192z\"\/><\/svg>\r\n\t\t\t\t24 March 2026\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-time\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 512 512\"><path d=\"M256 0a256 256 0 1 1 0 512A256 256 0 1 1 256 0zM232 120V256c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2V120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\/><\/svg>\r\n\t\t\t\t09h30 to 10h15\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-location\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M215.7 499.2C267 435 384 279.4 384 192C384 86 298 0 192 0S0 86 0 192c0 87.4 117 243 168.3 307.2c12.3 15.3 35.1 15.3 47.4 0zM192 128a64 64 0 1 1 0 128 64 64 0 1 1 0-128z\"\/><\/svg>\r\n\t\t\t\tGrand Amphith\u00e9\u00e2tre\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t\t\t\t\t<span class=\"conference-type\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M0 48V487.7C0 501.1 10.9 512 24.3 512c5 0 9.9-1.5 14-4.4L192 400 345.7 507.6c4.1 2.9 9 4.4 14 4.4c13.4 0 24.3-10.9 24.3-24.3V48c0-26.5-21.5-48-48-48H48C21.5 0 0 21.5 0 48z\"\/><\/svg>\r\n\t\t\t\t\tPlenary conference\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\t<h3 class=\"conference-title\">AFRC Conference - Revelations in customer relations: how AI has profoundly changed the game.<\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by All4Customer Paris\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t<p>The advent of generative AI and autonomous agents has revealed a profound transformation: the customer experience is becoming personalized in real time, consistent across all channels, and instantaneous by default. Intelligent automation now handles a large proportion of simple requests, freeing humans for emotional, complex, and high-value relational moments. How is this new &ldquo;agentic&rdquo; navigation creating unprecedented standards and forcing companies to rethink their customer journeys, their organizations, and their relationship to performance?<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/8ac27699-8932-4034-89f2-54b66ef9dbe6.jpg\" alt=\"Eric\t  DADIAN\t\"><p><strong>Eric\t  DADIAN\t<\/strong><br\/>Pr\u00e9sident &ndash; AFRC<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/073f8f72-cc8a-4f7d-a1b9-2fc75cd90e8f.jpg\" alt=\"Eric  POUEYS\t\t \"><p><strong>Eric  POUEYS\t\t <\/strong><br\/>Directeur De La Relation Client &ndash; GROUPE PIERRE & VACANCES CENTER PARC EUROPE<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/dc1d5dae-04b5-472c-b011-232fabeafc6c.jpg\" alt=\"Isabelle  LAFONT\t \t\"><p><strong>Isabelle  LAFONT\t \t<\/strong><br\/>Global Head Of Consumer Care And Consumer Experience &ndash; L'OR\u00c9AL<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/4650eb40-68c5-4023-bf4b-6c450cf7c5ed.jpg\" alt=\"St\u00e9phanie  CHARLAIX MEYER\"><p><strong>St\u00e9phanie  CHARLAIX MEYER<\/strong><br\/>Directrice Du Customer Service &ndash; AIR FRANCE-KLM<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a 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nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M10,0C4.5,0,0,4.5,0,10c0,1.9,0.5,3.6,1.4,5.1L0.1,20l5-1.3C6.5,19.5,8.2,20,10,20c5.5,0,10-4.5,10-10S15.5,0,10,0zM6.6,5.3c0.2,0,0.3,0,0.5,0c0.2,0,0.4,0,0.6,0.4c0.2,0.5,0.7,1.7,0.8,1.8c0.1,0.1,0.1,0.3,0,0.4C8.3,8.2,8.3,8.3,8.1,8.5C8,8.6,7.9,8.8,7.8,8.9C7.7,9,7.5,9.1,7.7,9.4c0.1,0.2,0.6,1.1,1.4,1.7c0.9,0.8,1.7,1.1,2,1.2c0.2,0.1,0.4,0.1,0.5-0.1c0.1-0.2,0.6-0.7,0.8-1c0.2-0.2,0.3-0.2,0.6-0.1c0.2,0.1,1.4,0.7,1.7,0.8s0.4,0.2,0.5,0.3c0.1,0.1,0.1,0.6-0.1,1.2c-0.2,0.6-1.2,1.1-1.7,1.2c-0.5,0-0.9,0.2-3-0.6c-2.5-1-4.1-3.6-4.2-3.7c-0.1-0.2-1-1.3-1-2.6c0-1.2,0.6-1.8,0.9-2.1C6.1,5.4,6.4,5.3,6.6,5.3z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t\t\t\t<div class=\"conferences-accordion-item\" data-date=\"2026-03-24T00:00:00\" data-type=\"plenary-conference\">\r\n\t<div class=\"conferences-accordion-header\">\r\n\t\t<div class=\"conference-infos\">\r\n\t\t\t<span class=\"conference-date\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 448 512\"><path d=\"M96 32V64H48C21.5 64 0 85.5 0 112v48H448V112c0-26.5-21.5-48-48-48H352V32c0-17.7-14.3-32-32-32s-32 14.3-32 32V64H160V32c0-17.7-14.3-32-32-32S96 14.3 96 32zM448 192H0V464c0 26.5 21.5 48 48 48H400c26.5 0 48-21.5 48-48V192z\"\/><\/svg>\r\n\t\t\t\t24 March 2026\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-time\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 512 512\"><path d=\"M256 0a256 256 0 1 1 0 512A256 256 0 1 1 256 0zM232 120V256c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2V120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\/><\/svg>\r\n\t\t\t\t10h30 to 11h15\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-location\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M215.7 499.2C267 435 384 279.4 384 192C384 86 298 0 192 0S0 86 0 192c0 87.4 117 243 168.3 307.2c12.3 15.3 35.1 15.3 47.4 0zM192 128a64 64 0 1 1 0 128 64 64 0 1 1 0-128z\"\/><\/svg>\r\n\t\t\t\tGrand Amphith\u00e9\u00e2tre\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t\t\t\t\t<span class=\"conference-type\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M0 48V487.7C0 501.1 10.9 512 24.3 512c5 0 9.9-1.5 14-4.4L192 400 345.7 507.6c4.1 2.9 9 4.4 14 4.4c13.4 0 24.3-10.9 24.3-24.3V48c0-26.5-21.5-48-48-48H48C21.5 0 0 21.5 0 48z\"\/><\/svg>\r\n\t\t\t\t\tPlenary conference\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\t<h3 class=\"conference-title\">Glow your brand: How to enhance brand appeal?<\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by All4Customer Paris\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t<p>Between innovation, identity, content, experience, data, design, and meaning, how can we steer the transformation and desirability of the brand in the age of digital technology, emotional storytelling, social media, and more?&nbsp;<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/0f501373-7e33-420e-b9a0-407aa72bc92c.jpg\" alt=\"Cecile \t\t  DELETTRE\"><p><strong>Cecile \t\t  DELETTRE<\/strong><br\/>Responsable Des Conf\u00e9rences Pl\u00e9ni\u00e8res &ndash; -<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/ead68413-34c7-46c5-9a73-fc41048586e7.jpg\" alt=\"Alexandre FAUVET\"><p><strong>Alexandre FAUVET<\/strong><br\/>Chief Executive Officer &ndash; LE COQ SPORTIF<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/3b8d518f-f4cb-4761-8f1a-c0ec62e5412b.jpg\" alt=\"Eleonore\t\t\t BAUDRY\"><p><strong>Eleonore\t\t\t BAUDRY<\/strong><br\/>Presidente  &ndash; FIGARET<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/a37a964e-ba42-4787-8c66-0a416ea8fac2.jpg\" alt=\"Laura\t \t\t PHO DUC\"><p><strong>Laura\t \t\t PHO DUC<\/strong><br\/>Directrice General  &ndash; 24S (LVMH)<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div 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style=\"--official-color: #5bba67\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M10,0C4.5,0,0,4.5,0,10c0,1.9,0.5,3.6,1.4,5.1L0.1,20l5-1.3C6.5,19.5,8.2,20,10,20c5.5,0,10-4.5,10-10S15.5,0,10,0zM6.6,5.3c0.2,0,0.3,0,0.5,0c0.2,0,0.4,0,0.6,0.4c0.2,0.5,0.7,1.7,0.8,1.8c0.1,0.1,0.1,0.3,0,0.4C8.3,8.2,8.3,8.3,8.1,8.5C8,8.6,7.9,8.8,7.8,8.9C7.7,9,7.5,9.1,7.7,9.4c0.1,0.2,0.6,1.1,1.4,1.7c0.9,0.8,1.7,1.1,2,1.2c0.2,0.1,0.4,0.1,0.5-0.1c0.1-0.2,0.6-0.7,0.8-1c0.2-0.2,0.3-0.2,0.6-0.1c0.2,0.1,1.4,0.7,1.7,0.8s0.4,0.2,0.5,0.3c0.1,0.1,0.1,0.6-0.1,1.2c-0.2,0.6-1.2,1.1-1.7,1.2c-0.5,0-0.9,0.2-3-0.6c-2.5-1-4.1-3.6-4.2-3.7c-0.1-0.2-1-1.3-1-2.6c0-1.2,0.6-1.8,0.9-2.1C6.1,5.4,6.4,5.3,6.6,5.3z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t\t\t\t<div class=\"conferences-accordion-item\" data-date=\"2026-03-24T00:00:00\" data-type=\"plenary-conference\">\r\n\t<div class=\"conferences-accordion-header\">\r\n\t\t<div class=\"conference-infos\">\r\n\t\t\t<span class=\"conference-date\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 448 512\"><path d=\"M96 32V64H48C21.5 64 0 85.5 0 112v48H448V112c0-26.5-21.5-48-48-48H352V32c0-17.7-14.3-32-32-32s-32 14.3-32 32V64H160V32c0-17.7-14.3-32-32-32S96 14.3 96 32zM448 192H0V464c0 26.5 21.5 48 48 48H400c26.5 0 48-21.5 48-48V192z\"\/><\/svg>\r\n\t\t\t\t24 March 2026\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-time\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 512 512\"><path d=\"M256 0a256 256 0 1 1 0 512A256 256 0 1 1 256 0zM232 120V256c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2V120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\/><\/svg>\r\n\t\t\t\t11h30 to 12h30\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-location\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M215.7 499.2C267 435 384 279.4 384 192C384 86 298 0 192 0S0 86 0 192c0 87.4 117 243 168.3 307.2c12.3 15.3 35.1 15.3 47.4 0zM192 128a64 64 0 1 1 0 128 64 64 0 1 1 0-128z\"\/><\/svg>\r\n\t\t\t\tGrand Amphith\u00e9\u00e2tre\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t\t\t\t\t<span class=\"conference-type\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M0 48V487.7C0 501.1 10.9 512 24.3 512c5 0 9.9-1.5 14-4.4L192 400 345.7 507.6c4.1 2.9 9 4.4 14 4.4c13.4 0 24.3-10.9 24.3-24.3V48c0-26.5-21.5-48-48-48H48C21.5 0 0 21.5 0 48z\"\/><\/svg>\r\n\t\t\t\t\tPlenary conference\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\t<h3 class=\"conference-title\">[\ud83e\udd16 SUCCESS STORY BOUYGUES TELECOM x ILLUIN TECHNOLOGY] AI Agents deployed at scale across 30M+ customer calls \/ year to revolutionize customer experience<\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by ILLUIN Technology\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/exposant\/3e66f830-ce33-425b-8ced-8d8ff4049e7c.jpg\" class=\"exhibitor-logo\" alt=\"ILLUIN Technology\">\r\n\t\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t\r\n\r\n<p>Through a retrospective analysis of the Bouygues Telecom project, illustrated with numerous demos of the ILLUIN\r\nDialogue and Analyze platforms, relive the large-scale deployment of cutting-edge Agentic AI innovations at the heart of the telecom operator\u2019s omnichannel conversational assistants.<\/p>\r\n<p>Simon Giraudy, Director of Strategy, Tools &amp; Customer Experience Innovation at Bouygues Telecom, will take you behind the scenes of this transformative project, revisiting its innovative design approach, technological choices, and the tangible business and customer benefits delivered.<\/p>\r\n<p>At the same time, Robert Vesoul, CEO of ILLUIN Technology, will highlight the must-watch Agentic AI trends for 2026 that are reshaping Customer Experience and are fully embedded in ILLUIN Technology\u2019s advanced AI product suite. While ILLUIN Dialogue integrates all the capabilities required to design and deploy state-of-the-art AI Agents and assistants, Agent Analyzer serves as the control tower for agentic systems in production, overseeing and securing their large-scale deployment.<\/p>\r\n<p>Together, both experts will also emphasize key success factors behind large-scale conversational AI projects, including multi-agent and composite AI production architectures (specialized agents for billing, offers, and customer tracking), as well as the development of an ultra-high-quality real-time voice experience, highlighting the\r\ninnovative nature of the project without compromising performance or customer experience.<\/p>\r\n\r\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/e170f3d5-dcb3-4f34-8ead-b885120fc8d1.jpg\" alt=\"Robert VESOUL\"><p><strong>Robert VESOUL<\/strong><br\/>CEO & Co-founder &ndash; ILLUIN TECHNOLOGY<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speaker:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/93603589-f4e9-45fc-b739-aab74b846249.jpg\" alt=\"Simon GIRAUDY\"><p><strong>Simon GIRAUDY<\/strong><br\/>Director of Strategy, Tools, and Customer Experience Innovation &ndash; BOUYGUES TELECOM<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Filluin-technology\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Filluin-technology&text=Conferences & workshops organized by ILLUIN Technology - 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Digital experience and omnichannel journey: the new paths to delight. <\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by All4Customer Paris\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t<p>When technological fluidity meets customer emotion. Between automation and personalization, how can we create truly consistent journeys, without disruption between channels? What innovations can make digital more human and more sensory?<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/d05fb7e8-6544-4f20-ba15-1d645b076408.jpg\" alt=\"Martine\t FUXA\"><p><strong>Martine\t FUXA<\/strong><br\/>Directrice R\u00e9daction  &ndash; MARKETING \/E-COMMERCE MAG\/ RELATION CLIENT<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/7d685bc1-e796-4b6d-b013-7f1d085a32ce.jpg\" alt=\"Maya CAMPESATO\"><p><strong>Maya CAMPESATO<\/strong><br\/>Directrice De La Relation Client\t &ndash; DKV MOBILITY<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/8d9e9154-27b8-4304-bc57-f673976a378e.jpg\" alt=\"Marie-Christine BABIKIAN\"><p><strong>Marie-Christine BABIKIAN<\/strong><br\/>Head Of Customer Services & Dealer Network Customer Quality &ndash; NISSAN<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/b3369dc2-22b5-4bca-8a26-ffeb80449813.jpg\" alt=\"Isabelle RADICE\"><p><strong>Isabelle RADICE<\/strong><br\/>Head Of Experience Client &ndash; SONEPAR<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris&text=Conferences & workshops organized by All4Customer Paris - 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Focus on strategies that effectively transform the customer experience.<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/e32bfaff-1dc9-41b6-abab-0f0db72dc220.jpg\" alt=\"Cecile DELETTRE\"><p><strong>Cecile DELETTRE<\/strong><br\/>Responsable Des Conf\u00e9rences Pl\u00e9ni\u00e8res &ndash; <\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/aa9416ae-4178-4dc8-b772-0f1a89375149.jpg\" alt=\"Laurent\t\t BACQUAERT\t\"><p><strong>Laurent\t\t BACQUAERT\t<\/strong><br\/>Directeur Digital Et Marketing Client  &ndash; GRAIN DE MALICE<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/32039c1c-a18b-4a04-91f5-aa2f14011b2e.jpg\" alt=\"Ariya\t\t\t BANOMYONG\"><p><strong>Ariya\t\t\t BANOMYONG<\/strong><br\/>President \/ Ex.Ceo &ndash; ALLIANCE FRANCAISE BANGKOK \/ LINE THAILANDE <\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/0c163ef7-1794-4169-824a-cab5b78c4361.jpg\" alt=\"Regis \t \t PENNEL\"><p><strong>Regis \t \t PENNEL<\/strong><br\/>Directeur E-Commerce \t &ndash; GALERIES LAFAYETTE<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris&text=Conferences & workshops organized by All4Customer Paris - 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Automation, AI, chatbots: what role is there for human added value?<\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by All4Customer Paris\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t<p>In a world of augmented interactions, which tasks should remain human? How can we redefine the complementary relationship between human agents and virtual agents to maximize satisfaction and trust?<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/4ced1938-560b-48cc-a6f0-f3b12c01c192.jpg\" alt=\"Ludovic NODIER\"><p><strong>Ludovic NODIER<\/strong><br\/>Pr\u00e9sident Fondateur &ndash; ELU SERVICE CLIENT DE L'ANN\u00c9E<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/46cca944-8e06-461e-a2c4-a4683222ad30.jpg\" alt=\"Laurent  PLUCHON\"><p><strong>Laurent  PLUCHON<\/strong><br\/>Directeur De La Relation Client &ndash; CHRONOPOST<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/2fa0d46f-37bb-49f6-88d4-548642b6e34c.jpg\" alt=\"Christophe FAMECHON\"><p><strong>Christophe FAMECHON<\/strong><br\/>Directeur Du Service Et De L'Exp\u00e9rience Clients Grand Public &ndash; SFR<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/64bb9375-2d4b-4a00-ac6c-e9734d7807fc.jpg\" alt=\"Thibault\t\t\t\t\t DEUDON\"><p><strong>Thibault\t\t\t\t\t DEUDON<\/strong><br\/>Directeur De L'Exp\u00e9rience Client Et De L'Organisation &ndash; COFIDIS<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris&text=Conferences & workshops organized by All4Customer Paris - 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Based on extensive content analysis and real performance data, it reveals how to turn insights into repeatable success.\r\n\r\nBecause in today\u2019s attention economy, standing out is only the beginning. Staying relevant is what wins.\r\n<br>\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speaker:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/e8e7c4e3-a8f6-4957-9dd8-a072892e9fa6.jpg\" alt=\"Sara MONTORIO CABELLO\"><p><strong>Sara MONTORIO CABELLO<\/strong><br\/>PR, Events & Education Manager at Metricool &ndash; METRICOOL<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fsara-montorio-pr-events-education-manager-at-metricool\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fsara-montorio-pr-events-education-manager-at-metricool&text=Conferences & workshops organized by Sara Montorio, PR, Events & Education Manager at Metricool - 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All4Customer Paris\" data-network=\"linkedin\" aria-label=\"LinkedIn\" style=\"--official-color: #1c86c6\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M18.6,0H1.4C0.6,0,0,0.6,0,1.4v17.1C0,19.4,0.6,20,1.4,20h17.1c0.8,0,1.4-0.6,1.4-1.4V1.4C20,0.6,19.4,0,18.6,0z M6,17.1h-3V7.6h3L6,17.1L6,17.1zM4.6,6.3c-1,0-1.7-0.8-1.7-1.7s0.8-1.7,1.7-1.7c0.9,0,1.7,0.8,1.7,1.7C6.3,5.5,5.5,6.3,4.6,6.3z M17.2,17.1h-3v-4.6c0-1.1,0-2.5-1.5-2.5c-1.5,0-1.8,1.2-1.8,2.5v4.7h-3V7.6h2.8v1.3h0c0.4-0.8,1.4-1.5,2.8-1.5c3,0,3.6,2,3.6,4.5V17.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\r\n\t\t\t\t<a href=\"whatsapp:\/\/send?text=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fsara-montorio-pr-events-education-manager-at-metricool\" data-network=\"whatsapp\" aria-label=\"WhatsApp\" style=\"--official-color: #5bba67\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M10,0C4.5,0,0,4.5,0,10c0,1.9,0.5,3.6,1.4,5.1L0.1,20l5-1.3C6.5,19.5,8.2,20,10,20c5.5,0,10-4.5,10-10S15.5,0,10,0zM6.6,5.3c0.2,0,0.3,0,0.5,0c0.2,0,0.4,0,0.6,0.4c0.2,0.5,0.7,1.7,0.8,1.8c0.1,0.1,0.1,0.3,0,0.4C8.3,8.2,8.3,8.3,8.1,8.5C8,8.6,7.9,8.8,7.8,8.9C7.7,9,7.5,9.1,7.7,9.4c0.1,0.2,0.6,1.1,1.4,1.7c0.9,0.8,1.7,1.1,2,1.2c0.2,0.1,0.4,0.1,0.5-0.1c0.1-0.2,0.6-0.7,0.8-1c0.2-0.2,0.3-0.2,0.6-0.1c0.2,0.1,1.4,0.7,1.7,0.8s0.4,0.2,0.5,0.3c0.1,0.1,0.1,0.6-0.1,1.2c-0.2,0.6-1.2,1.1-1.7,1.2c-0.5,0-0.9,0.2-3-0.6c-2.5-1-4.1-3.6-4.2-3.7c-0.1-0.2-1-1.3-1-2.6c0-1.2,0.6-1.8,0.9-2.1C6.1,5.4,6.4,5.3,6.6,5.3z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t\t\t\t<div class=\"conferences-accordion-item\" data-date=\"2026-03-25T00:00:00\" data-type=\"plenary-conference\">\r\n\t<div class=\"conferences-accordion-header\">\r\n\t\t<div class=\"conference-infos\">\r\n\t\t\t<span class=\"conference-date\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 448 512\"><path d=\"M96 32V64H48C21.5 64 0 85.5 0 112v48H448V112c0-26.5-21.5-48-48-48H352V32c0-17.7-14.3-32-32-32s-32 14.3-32 32V64H160V32c0-17.7-14.3-32-32-32S96 14.3 96 32zM448 192H0V464c0 26.5 21.5 48 48 48H400c26.5 0 48-21.5 48-48V192z\"\/><\/svg>\r\n\t\t\t\t25 March 2026\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-time\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 512 512\"><path d=\"M256 0a256 256 0 1 1 0 512A256 256 0 1 1 256 0zM232 120V256c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2V120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\/><\/svg>\r\n\t\t\t\t09h30 to 10h15\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-location\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M215.7 499.2C267 435 384 279.4 384 192C384 86 298 0 192 0S0 86 0 192c0 87.4 117 243 168.3 307.2c12.3 15.3 35.1 15.3 47.4 0zM192 128a64 64 0 1 1 0 128 64 64 0 1 1 0-128z\"\/><\/svg>\r\n\t\t\t\tGrand Amphith\u00e9\u00e2tre\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t\t\t\t\t<span class=\"conference-type\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M0 48V487.7C0 501.1 10.9 512 24.3 512c5 0 9.9-1.5 14-4.4L192 400 345.7 507.6c4.1 2.9 9 4.4 14 4.4c13.4 0 24.3-10.9 24.3-24.3V48c0-26.5-21.5-48-48-48H48C21.5 0 0 21.5 0 48z\"\/><\/svg>\r\n\t\t\t\t\tPlenary conference\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\t<h3 class=\"conference-title\">AMARC Conference. Mapping complaint services: all roads lead to the customer<\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by All4Customer Paris\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t<p>Four years after its previous study, AMARC unveils a new map of complaint services, based on feedback from 170 member organizations. This analysis highlights progress and areas for improvement: from formalizing the definition of complaints to measuring first-contact resolution rates and response methods. It provides a clear diagnosis and highlights areas for improvement, particularly customer culture, management, and analysis of causes of dissatisfaction, which are still not systematic enough. This is an essential conference for anyone who wants to turn &ldquo;glitches&rdquo; into real &ldquo;gems&rdquo; at the heart of their customer relationships.<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/f868b6c1-6578-4880-a3aa-f2f2264cd8e6.jpg\" alt=\"Marie-Louis\t\t JULLIEN\"><p><strong>Marie-Louis\t\t JULLIEN<\/strong><br\/>D\u00e9l\u00e9gu\u00e9 G\u00e9n\u00e9ral &ndash; AMARC<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/6b890869-0132-4314-ab8b-a5ca22fff5fc.jpg\" alt=\"Laetitia\t\t\t GABRIEL LANQUE\"><p><strong>Laetitia\t\t\t GABRIEL LANQUE<\/strong><br\/>Directrice Satisfaction &ndash; GROUPE MALAKOFF HUMANIS<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/8205d69b-51bb-4691-9d4a-ec18297bd3db.jpg\" alt=\"Thierry\t\t\t SUQUET\"><p><strong>Thierry\t\t\t SUQUET<\/strong><br\/>Directeur Exp\u00e9rience Client &ndash; VOLKSWAGEN<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/88fa9989-0351-4998-8268-e6dd5beb0432.jpg\" alt=\"Diane\t\t BEUCLER\"><p><strong>Diane\t\t BEUCLER<\/strong><br\/>Colonel - Adjointe Au Chef De La Division Des Signalements Et De La D\u00e9ontologie &ndash; INSPECTION G\u00c9N\u00c9RALE DE LA GENDARMERIE NATIONALE<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris&text=Conferences & workshops organized by All4Customer Paris - 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Make way for communication with a positive impact, aligned with the values of generations of consumers.&nbsp;<br>&nbsp;<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/acaf0dbf-ad26-4712-8900-8539c7f40ba9.jpg\" alt=\"C\u00e9cile \t DELETTRE\"><p><strong>C\u00e9cile \t DELETTRE<\/strong><br\/>Responsable Des Conf\u00e9rences Pl\u00e9ni\u00e8res &ndash; <\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/690ac511-02ad-4d03-b357-ec255fda92c4.jpg\" alt=\"David \t\t\t BERNARD BRET \"><p><strong>David \t\t\t BERNARD BRET <\/strong><br\/>Vp Marketing & Corporate Social Responsability &ndash; WARNER BROS DISCOVERY SPORTS EUROPE<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/7d387333-3142-4887-9ead-eff5592eb715.jpg\" alt=\"Helene\t\t DRAOULEC \t\"><p><strong>Helene\t\t DRAOULEC \t<\/strong><br\/>Chief Marketing Officer  &ndash; PHENIX <\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/ce7cbe79-c92a-464e-9082-2478403f89b5.jpg\" alt=\"Mathilde HUNOU \"><p><strong>Mathilde HUNOU <\/strong><br\/>Directrice France Et Belgique  &ndash; STUDAPART <\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris&text=Conferences & workshops organized by All4Customer Paris - 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From sales to collections, the objective goes beyond automation: improving SLAs, reducing operating costs, and increasing customer satisfaction. By connecting AI agents to core business systems and managing them with clear KPIs, these B2C and B2B companies moved from experimentation to industrial-scale deployment. Thierry Spencer, recognized customer experience expert and author of the blog Sens du client, will provide his perspective on how the era of AI agents is reshaping customer experience and redefining performance standards. A concrete discussion on how to turn customer operations into a sustainable competitive advantage.<\/p>\r\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/014e941b-ca35-4bfa-8873-61919b528a95.jpg\" alt=\"Marin HUET\"><p><strong>Marin HUET<\/strong><br\/>Chief Executive Officer &ndash; YAMPA<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/fa1b5d81-31ee-4d84-b09e-1c95082057a2.jpg\" alt=\"Philippe MENILLET\"><p><strong>Philippe MENILLET<\/strong><br\/>Group Digital Business Director &ndash; ANTALIS<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/363218a7-d239-4597-b3ef-03b04c186614.jpg\" alt=\"J\u00e9r\u00e9my CORBET\"><p><strong>J\u00e9r\u00e9my CORBET<\/strong><br\/>Head of Operations &ndash; BANKIN<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/ce28a20e-1dfb-42d0-8df5-dc82119ecec5.jpg\" alt=\"Cl\u00e9ment R\u00c9GNIER\"><p><strong>Cl\u00e9ment R\u00c9GNIER<\/strong><br\/>Chief Executive Officer &ndash; TESTWE<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/485492db-ebcb-43a4-9f79-f2eabe217502.jpg\" alt=\"Thierry SPENCER\"><p><strong>Thierry SPENCER<\/strong><br\/>Author &ndash; SENS DU CLIENT<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fyampa\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fyampa&text=Conferences & workshops organized by YAMPA - 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GSO: visibility in the era of generative AI engines.<\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by All4Customer Paris\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t<p>Decoding new algorithms and browsers, the gateway to existence. At a time when search engines have integrated artificial intelligence, how can content, data, and tone be adapted to remain visible and influential? GEO GSO aims to optimize content so that it can be used as a source by AI search engines. Generative Engine Optimization (GEO) has become a prominent topic in the world of digital marketing and natural referencing.<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/9e8d91dc-96ee-41d0-a896-140391ba983e.jpg\" alt=\"C\u00e9cile \t DELETTRE\"><p><strong>C\u00e9cile \t DELETTRE<\/strong><br\/>Responsable Des Conf\u00e9rences Pl\u00e9ni\u00e8res &ndash; <\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/4f93220e-a5d5-453a-a713-0f84a8d0cf45.jpg\" alt=\"Loic \t\t HELIAS \"><p><strong>Loic \t\t HELIAS <\/strong><br\/>Head of SEO &ndash; DECATHLON <\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/1b443a64-1a3c-413e-bdf5-05a51fcb459e.jpg\" alt=\"Aur\u00e9lie\t\t\t FLIEDEL\"><p><strong>Aur\u00e9lie\t\t\t FLIEDEL<\/strong><br\/>Marketing Lead \/ Auteur \/ Community Builder &ndash; ALAN (EX) \/ TECHMARKETINGLEADERS<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/5d8d9829-fab1-4bd9-ae4b-439750f196d5.jpg\" alt=\"Laetitia \t \t\t FERRANDO\"><p><strong>Laetitia \t \t\t FERRANDO<\/strong><br\/>Ai Transformation Director &ndash; LEBONCOIN<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris&text=Conferences & workshops organized by All4Customer Paris - 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The Voice of the Customer, a driver of improvement and innovation. <\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by All4Customer Paris\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t<p>From listening to action: how to transform weak signals into drivers of change. With customers expressing themselves less directly, how can we detect, analyze, and interpret the new languages of dissatisfaction (silence, behavior, weak signals)? How can we turn the voice of the customer into a driver of continuous innovation and sustainable differentiation?&nbsp;<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/0c5423de-d5dd-47e6-913d-5971d5c5aea5.jpg\" alt=\"Thierry SPENCER\t\t\"><p><strong>Thierry SPENCER\t\t<\/strong><br\/>BLOGUEUR &ndash; SENS DU CLIENT<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/48f8a6c5-86ab-4016-9b35-54628e726e7a.jpg\" alt=\"Eudes\t\t\t DE VILLIERS\"><p><strong>Eudes\t\t\t DE VILLIERS<\/strong><br\/>Directeur Exp\u00e9rience Clients & Op\u00e9rations Marketing         &ndash; ROCHE DIAGNOSTICS FRANCE<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/b86a425f-960c-4256-9fc7-6bdeae529091.jpg\" alt=\"David\t\t\t DESOUCHES\"><p><strong>David\t\t\t DESOUCHES<\/strong><br\/>Directeur Service Clients &ndash; CARGLASS<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/50e6cfe3-388b-4108-8496-ca62e574b0fc.jpg\" alt=\"Jean-Philippe\t\t RODET\"><p><strong>Jean-Philippe\t\t RODET<\/strong><br\/>Directeur Exp\u00e9rience Consommateurs \t &ndash; VEOLIA<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"facebook\" aria-label=\"Facebook\" 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aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,3.8c-0.7,0.3-1.5,0.5-2.4,0.6c0.8-0.5,1.5-1.3,1.8-2.3c-0.8,0.5-1.7,0.8-2.6,1c-0.7-0.8-1.8-1.3-3-1.3c-2.3,0-4.1,1.8-4.1,4.1c0,0.3,0,0.6,0.1,0.9C6.4,6.7,3.4,5.1,1.4,2.6C1,3.2,0.8,3.9,0.8,4.7c0,1.4,0.7,2.7,1.8,3.4C2,8.1,1.4,7.9,0.8,7.6c0,0,0,0,0,0.1c0,2,1.4,3.6,3.3,4c-0.3,0.1-0.7,0.1-1.1,0.1c-0.3,0-0.5,0-0.8-0.1c0.5,1.6,2,2.8,3.8,2.8c-1.4,1.1-3.2,1.8-5.1,1.8c-0.3,0-0.7,0-1-0.1c1.8,1.2,4,1.8,6.3,1.8c7.5,0,11.7-6.3,11.7-11.7c0-0.2,0-0.4,0-0.5C18.8,5.3,19.4,4.6,20,3.8z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\r\n\t\t\t\t<a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris&title=Conferences & workshops organized by All4Customer Paris - All4Customer Paris\" data-network=\"linkedin\" aria-label=\"LinkedIn\" style=\"--official-color: #1c86c6\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M18.6,0H1.4C0.6,0,0,0.6,0,1.4v17.1C0,19.4,0.6,20,1.4,20h17.1c0.8,0,1.4-0.6,1.4-1.4V1.4C20,0.6,19.4,0,18.6,0z M6,17.1h-3V7.6h3L6,17.1L6,17.1zM4.6,6.3c-1,0-1.7-0.8-1.7-1.7s0.8-1.7,1.7-1.7c0.9,0,1.7,0.8,1.7,1.7C6.3,5.5,5.5,6.3,4.6,6.3z M17.2,17.1h-3v-4.6c0-1.1,0-2.5-1.5-2.5c-1.5,0-1.8,1.2-1.8,2.5v4.7h-3V7.6h2.8v1.3h0c0.4-0.8,1.4-1.5,2.8-1.5c3,0,3.6,2,3.6,4.5V17.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\r\n\t\t\t\t<a href=\"whatsapp:\/\/send?text=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"whatsapp\" aria-label=\"WhatsApp\" style=\"--official-color: #5bba67\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M10,0C4.5,0,0,4.5,0,10c0,1.9,0.5,3.6,1.4,5.1L0.1,20l5-1.3C6.5,19.5,8.2,20,10,20c5.5,0,10-4.5,10-10S15.5,0,10,0zM6.6,5.3c0.2,0,0.3,0,0.5,0c0.2,0,0.4,0,0.6,0.4c0.2,0.5,0.7,1.7,0.8,1.8c0.1,0.1,0.1,0.3,0,0.4C8.3,8.2,8.3,8.3,8.1,8.5C8,8.6,7.9,8.8,7.8,8.9C7.7,9,7.5,9.1,7.7,9.4c0.1,0.2,0.6,1.1,1.4,1.7c0.9,0.8,1.7,1.1,2,1.2c0.2,0.1,0.4,0.1,0.5-0.1c0.1-0.2,0.6-0.7,0.8-1c0.2-0.2,0.3-0.2,0.6-0.1c0.2,0.1,1.4,0.7,1.7,0.8s0.4,0.2,0.5,0.3c0.1,0.1,0.1,0.6-0.1,1.2c-0.2,0.6-1.2,1.1-1.7,1.2c-0.5,0-0.9,0.2-3-0.6c-2.5-1-4.1-3.6-4.2-3.7c-0.1-0.2-1-1.3-1-2.6c0-1.2,0.6-1.8,0.9-2.1C6.1,5.4,6.4,5.3,6.6,5.3z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t\t\t\t<div class=\"conferences-accordion-item\" data-date=\"2026-03-25T00:00:00\" data-type=\"plenary-conference\">\r\n\t<div class=\"conferences-accordion-header\">\r\n\t\t<div class=\"conference-infos\">\r\n\t\t\t<span class=\"conference-date\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 448 512\"><path d=\"M96 32V64H48C21.5 64 0 85.5 0 112v48H448V112c0-26.5-21.5-48-48-48H352V32c0-17.7-14.3-32-32-32s-32 14.3-32 32V64H160V32c0-17.7-14.3-32-32-32S96 14.3 96 32zM448 192H0V464c0 26.5 21.5 48 48 48H400c26.5 0 48-21.5 48-48V192z\"\/><\/svg>\r\n\t\t\t\t25 March 2026\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-time\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 512 512\"><path d=\"M256 0a256 256 0 1 1 0 512A256 256 0 1 1 256 0zM232 120V256c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2V120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\/><\/svg>\r\n\t\t\t\t16h30 to 17h15\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-location\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M215.7 499.2C267 435 384 279.4 384 192C384 86 298 0 192 0S0 86 0 192c0 87.4 117 243 168.3 307.2c12.3 15.3 35.1 15.3 47.4 0zM192 128a64 64 0 1 1 0 128 64 64 0 1 1 0-128z\"\/><\/svg>\r\n\t\t\t\tGrand Amphith\u00e9\u00e2tre\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t\t\t\t\t<span class=\"conference-type\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M0 48V487.7C0 501.1 10.9 512 24.3 512c5 0 9.9-1.5 14-4.4L192 400 345.7 507.6c4.1 2.9 9 4.4 14 4.4c13.4 0 24.3-10.9 24.3-24.3V48c0-26.5-21.5-48-48-48H48C21.5 0 0 21.5 0 48z\"\/><\/svg>\r\n\t\t\t\t\tPlenary conference\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\t<h3 class=\"conference-title\">Content & Design first: How to enhance, inform, influence, create narratives, and add value? <\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by All4Customer Paris\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t<p>Explore how to surprise and amplify brand awareness, sales, and relevance for consumers who want to support things that truly make a difference.&nbsp;<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/b76f21a1-d057-497b-8d19-cd7d86ec0296.jpg\" alt=\"C\u00e9cile \t DELETTRE\"><p><strong>C\u00e9cile \t DELETTRE<\/strong><br\/>Responsable Des Conf\u00e9rences Pl\u00e9ni\u00e8res &ndash; <\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/1a31f4ff-06e2-4db3-9c3a-d2114d22f642.jpg\" alt=\"Marc \t\t\t  BUREAU\"><p><strong>Marc \t\t\t  BUREAU<\/strong><br\/>Head Of Packaging Development & Innovation &ndash; DIPTYQUE<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/f2473460-c20c-4a16-8d75-b5f7e0ed253b.jpg\" alt=\"Vincent \t AVANZI\t \t\"><p><strong>Vincent \t AVANZI\t \t<\/strong><br\/>CHIEF POETIC OFFICER &ndash; PLUME DU FUTUR<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/d416f3f3-2aee-412b-84e0-a0bd68ad0d9e.jpg\" alt=\"Clara LESAULNIER\"><p><strong>Clara LESAULNIER<\/strong><br\/>Head Of Brand & B2b Marketing &ndash; SANTEVET <\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris&text=Conferences & workshops organized by All4Customer Paris - All4Customer Paris\" data-network=\"twitter\" aria-label=\"Twitter\" 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All4Customer Paris\" data-network=\"linkedin\" aria-label=\"LinkedIn\" style=\"--official-color: #1c86c6\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M18.6,0H1.4C0.6,0,0,0.6,0,1.4v17.1C0,19.4,0.6,20,1.4,20h17.1c0.8,0,1.4-0.6,1.4-1.4V1.4C20,0.6,19.4,0,18.6,0z M6,17.1h-3V7.6h3L6,17.1L6,17.1zM4.6,6.3c-1,0-1.7-0.8-1.7-1.7s0.8-1.7,1.7-1.7c0.9,0,1.7,0.8,1.7,1.7C6.3,5.5,5.5,6.3,4.6,6.3z M17.2,17.1h-3v-4.6c0-1.1,0-2.5-1.5-2.5c-1.5,0-1.8,1.2-1.8,2.5v4.7h-3V7.6h2.8v1.3h0c0.4-0.8,1.4-1.5,2.8-1.5c3,0,3.6,2,3.6,4.5V17.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\r\n\t\t\t\t<a href=\"whatsapp:\/\/send?text=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"whatsapp\" aria-label=\"WhatsApp\" style=\"--official-color: #5bba67\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M10,0C4.5,0,0,4.5,0,10c0,1.9,0.5,3.6,1.4,5.1L0.1,20l5-1.3C6.5,19.5,8.2,20,10,20c5.5,0,10-4.5,10-10S15.5,0,10,0zM6.6,5.3c0.2,0,0.3,0,0.5,0c0.2,0,0.4,0,0.6,0.4c0.2,0.5,0.7,1.7,0.8,1.8c0.1,0.1,0.1,0.3,0,0.4C8.3,8.2,8.3,8.3,8.1,8.5C8,8.6,7.9,8.8,7.8,8.9C7.7,9,7.5,9.1,7.7,9.4c0.1,0.2,0.6,1.1,1.4,1.7c0.9,0.8,1.7,1.1,2,1.2c0.2,0.1,0.4,0.1,0.5-0.1c0.1-0.2,0.6-0.7,0.8-1c0.2-0.2,0.3-0.2,0.6-0.1c0.2,0.1,1.4,0.7,1.7,0.8s0.4,0.2,0.5,0.3c0.1,0.1,0.1,0.6-0.1,1.2c-0.2,0.6-1.2,1.1-1.7,1.2c-0.5,0-0.9,0.2-3-0.6c-2.5-1-4.1-3.6-4.2-3.7c-0.1-0.2-1-1.3-1-2.6c0-1.2,0.6-1.8,0.9-2.1C6.1,5.4,6.4,5.3,6.6,5.3z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t\t\t\t<div class=\"conferences-accordion-item\" data-date=\"2026-03-26T00:00:00\" data-type=\"plenary-conference\">\r\n\t<div class=\"conferences-accordion-header\">\r\n\t\t<div class=\"conference-infos\">\r\n\t\t\t<span class=\"conference-date\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 448 512\"><path d=\"M96 32V64H48C21.5 64 0 85.5 0 112v48H448V112c0-26.5-21.5-48-48-48H352V32c0-17.7-14.3-32-32-32s-32 14.3-32 32V64H160V32c0-17.7-14.3-32-32-32S96 14.3 96 32zM448 192H0V464c0 26.5 21.5 48 48 48H400c26.5 0 48-21.5 48-48V192z\"\/><\/svg>\r\n\t\t\t\t26 March 2026\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-time\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 512 512\"><path d=\"M256 0a256 256 0 1 1 0 512A256 256 0 1 1 256 0zM232 120V256c0 8 4 15.5 10.7 20l96 64c11 7.4 25.9 4.4 33.3-6.7s4.4-25.9-6.7-33.3L280 243.2V120c0-13.3-10.7-24-24-24s-24 10.7-24 24z\"\/><\/svg>\r\n\t\t\t\t09h30 to 10h15\t\t\t<\/span>\r\n\t\t\t<span class=\"conference-location\">\r\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M215.7 499.2C267 435 384 279.4 384 192C384 86 298 0 192 0S0 86 0 192c0 87.4 117 243 168.3 307.2c12.3 15.3 35.1 15.3 47.4 0zM192 128a64 64 0 1 1 0 128 64 64 0 1 1 0-128z\"\/><\/svg>\r\n\t\t\t\tGrand Amphith\u00e9\u00e2tre\t\t\t<\/span>\r\n\t\t\t\r\n\t\t\t\t\t\t\t<span class=\"conference-type\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 384 512\"><path d=\"M0 48V487.7C0 501.1 10.9 512 24.3 512c5 0 9.9-1.5 14-4.4L192 400 345.7 507.6c4.1 2.9 9 4.4 14 4.4c13.4 0 24.3-10.9 24.3-24.3V48c0-26.5-21.5-48-48-48H48C21.5 0 0 21.5 0 48z\"\/><\/svg>\r\n\t\t\t\t\tPlenary conference\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\t<h3 class=\"conference-title\">Customer centricity, customer culture: what is it for? <\/h3>\r\n\t\t\r\n\t\t\t\t\t<p class=\"organized-by\">\r\n\t\t\t\tOrganized by All4Customer Paris\t\t\t<\/p>\r\n\t\t\t\t\r\n\t\t<a class=\"read-more\" href=\"#\">Continue reading<\/a>\r\n\t<\/div>\r\n\t\t\t\t\t\t\t\t\r\n\t<div class=\"conferences-accordion-panel\">\r\n\t\t\r\n\t\t\t\t\r\n\t\t<div class=\"conference-description\">\r\n\t\t\t<p>From words to action: making customer culture a driver of performance and collective commitment. How can customer culture once again become a tangible competitive advantage, beyond mere directives? How can customer culture be measured and brought to life at all levels of the organization?<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/67e7e9e3-454f-4fa5-a3fb-41253ff2ddcc.jpg\" alt=\"Florence\t BOUCHOT\t\t\"><p><strong>Florence\t BOUCHOT\t\t<\/strong><br\/>Responsable Culture Clients &ndash; FDJ UNITED<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/0ecaf707-ef30-4691-a417-0307dd95984d.jpg\" alt=\"Delphine\t\t\t RHODES\"><p><strong>Delphine\t\t\t RHODES<\/strong><br\/>Directrice Relation Client &ndash; BEST WESTERN FRANCE<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/b3a72b7d-e1b0-4493-8760-9b38046b4204.jpg\" alt=\"Sophie\t HESSEL\t\t\"><p><strong>Sophie\t HESSEL\t\t<\/strong><br\/>Responsable Culture Et Exp\u00e9rience Client &ndash; AXA FRANCE<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/347169fd-968e-4285-8e70-0352fdca4b39.jpg\" alt=\"S\u00e9bastien\t\t\t MASSERET\"><p><strong>S\u00e9bastien\t\t\t MASSERET<\/strong><br\/>Garant Promesses Aux Clients Monde &ndash; MICHELIN<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris&text=Conferences & workshops organized by All4Customer Paris - 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Storytelling, high standards, design, customer recognition, and personalization become the drivers of a brand with high perceived value.<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/13400f4e-3f0f-4fc8-9bb9-72bc7457f57b.jpg\" alt=\"Cecile \t DELETTRE\"><p><strong>Cecile \t DELETTRE<\/strong><br\/>Responsable Des Conf\u00e9rences Pl\u00e9ni\u00e8res &ndash; <\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/b1374101-0052-4617-9f3e-31492c69602b.jpg\" alt=\"Marie\t\t \t TISSERANT\"><p><strong>Marie\t\t \t TISSERANT<\/strong><br\/>Directrice G\u00e9n\u00e9rale &ndash; TISSERANT ART ET STYLE<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/b8b83e91-a7c3-4e70-aa8c-842f93debce2.jpg\" alt=\"Flore\t\t \t BASTIDE\"><p><strong>Flore\t\t \t BASTIDE<\/strong><br\/>Global Retail Training Director &ndash; GIVENCHY<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/ff214eac-e4ab-4435-ab2e-741576ff33cf.jpg\" alt=\"M\u00e9lanie HUBERT\"><p><strong>M\u00e9lanie HUBERT<\/strong><br\/>Directrice De La Communication Et Des Relations Publiques &ndash; RITZ PARIS <\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris&text=Conferences & workshops organized by All4Customer Paris - 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In a world saturated with automation, the real difference lies in the attention paid to each individual. Whether face-to-face or remotely, how can personalization be turned into a gesture of recognition and consideration into a decisive competitive advantage?<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/8e486c0f-0bcf-4a52-a5d7-246bbfac27bf.jpg\" alt=\"Thierry SPENCER\"><p><strong>Thierry SPENCER<\/strong><br\/>Blogueur &ndash; SENS DU CLIENT<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/100b3a35-ad05-40a5-8cd8-602384abf977.jpg\" alt=\"Arnaud\t CAILLON\t\"><p><strong>Arnaud\t CAILLON\t<\/strong><br\/>Directeur Data Crm & Ebusiness  &ndash; NESPRESSO<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/f0e99e95-0b12-4452-89e7-2bacb98de6cf.jpg\" alt=\"Carole\t BRION\"><p><strong>Carole\t BRION<\/strong><br\/>Directrice Service Clients France\t &ndash; CARREFOUR<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/c3ba75a7-1f58-4da8-affc-441b2678065a.jpg\" alt=\"Carol \t\t GEISMAR\t\"><p><strong>Carol \t\t GEISMAR\t<\/strong><br\/>Pr\u00e9sidente &ndash; CYCLABLE<\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<div class=\"exhibitor-share-box\">\r\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris\" data-network=\"facebook\" aria-label=\"Facebook\" style=\"--official-color: #557dbc\" rel=\"noopener noreferrer nofollow\">\r\n\t\t\t\t\t<span class=\"icon-container\">\r\n\t\t\t\t\t\t<svg width=\"20px\" height=\"20px\" viewBox=\"0 0 20 20\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t<path d=\"M20,10.1c0-5.5-4.5-10-10-10S0,4.5,0,10.1c0,5,3.7,9.1,8.4,9.9v-7H5.9v-2.9h2.5V7.9C8.4,5.4,9.9,4,12.2,4c1.1,0,2.2,0.2,2.2,0.2v2.5h-1.3c-1.2,0-1.6,0.8-1.6,1.6v1.9h2.8L13.9,13h-2.3v7C16.3,19.2,20,15.1,20,10.1z\"><\/path>\r\n\t\t\t\t\t\t<\/svg>\r\n\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/a>\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t<a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.all4customer-paris.com%2Fen%2Fconference%2Fall4customer-paris&text=Conferences & workshops organized by All4Customer Paris - 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Gen Z is redefining the rules of engagement. How brands are becoming media outlets. How to co-create with ambassadors, communities, and social networks, and forge essential links with customers.<\/p>\n\t\t<\/div>\r\n\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Conference Moderator:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/f5edcb37-a91a-42da-a178-417bd257686c.jpg\" alt=\"Cecile \t DELETTRE\"><p><strong>Cecile \t DELETTRE<\/strong><br\/>Responsable Des Conf\u00e9rences Pl\u00e9ni\u00e8res &ndash; <\/p><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t\t<p class=\"speakers-title\">Speakers:<\/p>\r\n\t\t\t<div class=\"speakers\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/c274c23d-57ca-428e-b1aa-772bdedf04b7.jpg\" alt=\"Julian\t\t\t CLOBUS\"><p><strong>Julian\t\t\t CLOBUS<\/strong><br\/>Directeur Product Marketing  & Brand  &ndash; VISA FRANCE BENELUX<\/p><\/div>\t\t\t\t\t\t\t\t\t<div class=\"speaker\">\r\n\t<img decoding=\"async\" src=\"https:\/\/weyou.blob.core.windows.net\/images\/conferencier\/f5ed7be3-d026-47cf-8ddf-b60942680890.jpg\" alt=\"Sophie\t\t\t LEPEU BENKEMOUN\"><p><strong>Sophie\t\t\t LEPEU BENKEMOUN<\/strong><br\/>Chief Marketing & Digital Officer &ndash; 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alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;5004&#8243; alignment=&#8221;center&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;5054&#8243; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_section][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;7887&#8243; alignment=&#8221;center&#8221;][vc_column_text] Plenary sessions led by : C\u00e9cile DELETTRE Plenary session manager International marketing, digital and communications expert [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;7822&#8243; alignment=&#8221;center&#8221;][vc_column_text] Plenary sessions led by : Thierry Spencer Plenary Conferences Manager Author of the reference blog Sensduclient.com [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4990&#8243; 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