Conferences & workshops organized by ANEWS EXPERIENCE CLIENT

28 March 2024 12h00 to 12h45 Masterclass 7 Masterclass

Connecting what divides, a strategy to transform the customer experience

Since 2020 and the pandemic, the world and businesses are entering new times; uncertainties, major transformations that come, diffractions of societies. This triptych leads to a radical obscuration of the future: now 69% of French people equate the future with a "source of worry" and not hope (Viavoice poll).

It is now a question of connecting what divides in order to transform the customer experience.
Who better than the players in the customer experience to conduct this human and technological transformation.

Speakers:

François MIQUET MARTY

François MIQUET MARTY
Chairman – LES TEMPS NOUVEAUX & VIAVOICE

Eric LESTANGUET

Eric LESTANGUET
Senior Advisor – ANEWS EXPERIENCE CLIENT /RELAYTION

The media dedicated to customer professionals

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