2026 Exhibitors
Sponsor Gold
Sponsors Silver
Description EEZYCOM Voice AI enables companies to automate customer calls with advanced conversational AI. Our solution answers questions, processes requests and reduces waiting times, improving efficiency and customer satisfaction while allowing teams to focus on more complex and valuable interactions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description As a HubSpot Elite Partner, 1min30 transforms your CRM into a powerful growth engine.
Centralizing customer data is essential in today’s market.
We provide end-to-end support for the solution, including strategic consulting, integration, training, and marketing services.
Centralizing customer data is essential in today’s market.
We provide end-to-end support for the solution, including strategic consulting, integration, training, and marketing services.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description French AI video platform for businesses.
2Emotion scales your video creation: business templates, AI generation, high-end avatars and PDF conversion. Use our all-in-one platform and AI suite to produce professional videos effortlessly. The perfect tool for all your teams to drive engagement.
2Emotion scales your video creation: business templates, AI generation, high-end avatars and PDF conversion. Use our all-in-one platform and AI suite to produce professional videos effortlessly. The perfect tool for all your teams to drive engagement.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
Description 40/60 is a UX/UI, AI and development agency designing high-performing digital experiences for brands and large organizations. We help companies improve their customer experience through user research, interface design and artificial intelligence to increase acquisition, conversion and customer loyalty.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
Description 76310 designs curative and preventive Data Quality solutions to secure, enrich, and enhance customer data, helping boost marketing and sales ROI. Our solutions cover all data quality needs: form assistance, email and phone validation, postal validation, KYC, deduplication, geocoding, and movers detection and updates.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- DATA COLLECTION AND ANALYSIS - Data governance and quality
- DATA COLLECTION AND ANALYSIS - Open Data, Data mining and data exploitation
Description The Voice for Responsible AI. Acapela Group puts ethics and data privacy first. Our ultra‑natural voices ensure confidentiality and adapt to any deployment: on‑device, on‑premise, Cloud Sovereign or Cloud. With flexible business models and a dedicated expert team, we create the AI voice that truly fits your needs.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
Description Acceo provides accessibility solutions to improve services for deaf, hard-of-hearing, and non-French-speaking clients. Our solutions strengthen your customer support and facilitate communication. Acceoevents makes your conferences and events accessible to all through inclusive, tailored solutions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Solutions for customers with disabilities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Innovative AI Video and Audiovisual Content Production Agency: AI motion design, animated manga, comics, interviews, podcasts, social media content and live streaming.
International network across 120 countries.
International network across 120 countries.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
Description Ad's up Consulting is a consulting firm specialized in digital marketing performance in Paid media, GEO / SEO, Data & Tracking strategies. Since 2012, our +150 in-house experts have been serving over 400 customers in France and internationally, combining technological and innovation knowledge.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
- DATA COLLECTION AND ANALYSIS - Data visualization
Description Since 2010, adforall has been supporting brands in building sustainable, high-performance digital acquisition strategies.
With over 150 clients supported, media budgets managed with rigor, and a Google Premier Partner certified team (top 3%), we deliver a 360° tailor-made approach — Social Ads, Search, SEO & GEO, tracking, content and UGC — all foc
With over 150 clients supported, media budgets managed with rigor, and a Google Premier Partner certified team (top 3%), we deliver a 360° tailor-made approach — Social Ads, Search, SEO & GEO, tracking, content and UGC — all foc
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
Description AdPremier is a digital marketing agency with a cross-functional positioning.
For over 12 years, our mission has been to support our clients’ business growth particularly e-commerce players, but also lead generation companies by leveraging digital marketing and its innovations: Google Ads, SEO, SMA and Data.
For over 12 years, our mission has been to support our clients’ business growth particularly e-commerce players, but also lead generation companies by leveraging digital marketing and its innovations: Google Ads, SEO, SMA and Data.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description With more than 3,600 members, the AFRC is THE leading community of experts in customer relationship and customer experience in France. As the sector’s unifying force, we bring together and support all organizations to drive a more ambitious, innovative, and sustainable customer experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description AGO helps your customers before they create tickets through its AI agent platform that connects to your knowledge base and your data. Result: 75% fewer tickets and a higher NPS.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description ANews Customer Experience is an innovative and creative news media platform dedicated to supporting all professionals involved in customer relations and customer experience, across both public and private sector organizations.
ANews Customer Experience covers a wide range of topics, from local and in-person experiences to digital interactions and
ANews Customer Experience covers a wide range of topics, from local and in-person experiences to digital interactions and
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
Description Aircall is a cloud-based phone system built for support and sales teams. It centralizes calls, integrates with leading CRMs and business tools, and leverages AI to boost productivity and service quality. A French unicorn founded over 10 years ago, Aircall now supports more than 22,000 customers worldwide.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description The first AI-simulated customer panel. Test the impact of your interactions and messages in 15 min with agents powered by Qualiweb data. Validate 100% of your content and optimize LTV without surveying your real customers.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
- DATA COLLECTION AND ANALYSIS - Predictive analysis
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Akeneo is a global leader in Product Information Management and Product Experience. Product information is the foundation of commerce, guiding people and businesses to the right products. More than 1,000 customers trust Akeneo to orchestrate and optimize the entire product record, from supplier data to product experiences.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM / DAM (Product Information Management / Digital Asset Management)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Marketplaces
- DATA COLLECTION AND ANALYSIS - Data governance and quality
Description Alcmeon & Simio orchestrate conversational experiences across WhatsApp, RCS and Chat—from Marketing to Customer Care, including CRM campaigns and transactional notifications. Connected to leading e-commerce and CRM platforms, we combine AI and automation to drive more customer satisfaction and revenue for 200+ brands.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personnalisation
Description AlloBrain optimizes customer relations for large companies via a generative AI platform. It automates responses and analyzes exchanges to reduce costs. True to the “humans augment AI” approach, our solutions are driven by your teams, who enrich the technology with their expertise and sense of service.
Activities
- DATA COLLECTION AND ANALYSIS - Data collection automation
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
- DATA COLLECTION AND ANALYSIS - Open Data, Data mining and data exploitation
- DATA COLLECTION AND ANALYSIS - Speech to text
- DATA COLLECTION AND ANALYSIS - Data visualization
Description As a software publisher specialising in data quality for 30 years, we help organisations make their data more reliable, enrich it and deduplicate it. Our Single Customer View, Data Clean Room and universal connector solutions support our customers' performance, compliance and decision-making.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Data privacy and GDPR
- DATA COLLECTION AND ANALYSIS - Data governance and quality
Description For 21 years, AMARC has brought together customer experience professionals who believe that complaints are a powerful lever for innovation, business performance, and transformation. Serving 350 member companies, the association organizes various activities that promote the sharing of best practices to turn setbacks into opportunities !
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Change Management / Transformation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Since 1850, American Express has been a major global player in financial and payment services.
The Business Card is designed to support TPE/PME managers: management and control of professional expenses, steering tools, insurance, cash and loyalty program to value each euro spent.
The Business Card is designed to support TPE/PME managers: management and control of professional expenses, steering tools, insurance, cash and loyalty program to value each euro spent.
Activities
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Secure payment
Description Three solutions for organizations. Antidote 12, with a perpetual license for local installation. Antidote Web, available by subscription, with online access from any connected device. Antidote Pro combines Antidote 12 and Antidote Web in a subscription package for five or more users and offers unmatched configuration flexibility.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Apenday is a platform that centralizes all customer interactions in one environment. Appointment scheduling, video assistance, live chat, Web Call Back and intelligent chatbot unify your touchpoints for contextual conversations, smoother journeys and stronger customer performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Apizee offers sovereign visual engagement solutions, made in France (video calls, screen sharing, co-browsing, visual AI, and Video API), to resolve complex customer issues remotely.
Cut technician travel, horten response times, and sustainably improve customer satisfaction.
Cut technician travel, horten response times, and sustainably improve customer satisfaction.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description AudioCodes enhances the quality and enriches the CX and UC experience with its products and solutions:
- CX migration to the cloud
- Generative AI integration
- IVR and augmented agent with conversational AI
- Transactional VoiceBot, Click-to-Call, BYOC, Bot framework, Real-Time Translation, Call Reports, etc.
- CX migration to the cloud
- Generative AI integration
- IVR and augmented agent with conversational AI
- Transactional VoiceBot, Click-to-Call, BYOC, Bot framework, Real-Time Translation, Call Reports, etc.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Avaya is redefining customer experience with its "Connection Center" vision. We connect channels, technologies, data, and workflows to create personalized interactions that strengthen your customer relationships. Discover how our Avaya Infinity platform brings this vision to life.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Axialys is a French provider of cloud telephony and AI solutions dedicated to customer service and contact centers. With more than 20 years of expertise as a telecom operator licensed by ARCEP, Axialys supports companies of all sizes in optimizing their customer interactions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
Description Reach 100% of your quality and compliance goals. BatvoiceAI automatically analyses and evaluates your calls (AutoQM), detects customer pain points and drives agents and Contact Centers performance at scale. A French Speech Analytics solution, designed with your teams to turn every interaction into measurable ROI.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Predictive analysis
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Published by Hellowork since 2007, BDM is a leading media outlet for digital professionals. It offers a selection of tools, analyses, news, expert interviews, as well as data and surveys. The goal: to help them stay informed and address the needs driven by the digitalisation of roles and businesses.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Search engines
Description Beedeez is the LMS for frontline teams. A training platform built for real operational constraints: mobility, limited time, role-specific skills and high turnover. Powered by job-specific AI, Beedeez creates targeted content and keeps frontline knowledge alive, shared and actionable every day to drive performance, engagement and faster onboarding!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
Description Belacom successfully deploys your marketing automation. Since 2012, we’ve helped 1000+ clients choose, integrate, and leverage the right solution. As a distributor, integrator, and consulting agency, we turn your tools into drivers of sustainable performance.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description Bespoke is a performance, media and shopper consulting agency. With 25 years of expertise and a pure-player DNA, it helps brands stand out in all areas of expression: creation, media, digital performance, data and point-of-sale activation, thanks to a hybrid, orchestrated, results-oriented approach.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
Description A premium, fully custom website delivered in 10 days, from $89/month. No templates. No AI shortcuts. No hidden fees. BigBrowser designs, builds, and maintains your site with a dedicated team. High-converting design, hosting included, ongoing support. You own it 100%. Our clients see +22% to +47% performance gains. Start now.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
Description Your customers speak everywhere. Yet every team only sees a fragment.
Blumana listens to every customer, structures their experience, and pushes the right intelligence to every function, continuously.
We replace fragmented tools and episodic studies to unlock more effective decisions, aligned with customer reality.
Blumana listens to every customer, structures their experience, and pushes the right intelligence to every function, continuously.
We replace fragmented tools and episodic studies to unlock more effective decisions, aligned with customer reality.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description With 600K customers worldwide, Brevo is the all‑in‑one customer engagement CRM: unify data, automate journeys, and activate email, SMS, WhatsApp, chat and push to boost conversion, retention and ROI at scale.
#CDP #Automation #Omnichannel #Loyalty
Founded in 2012, Brevo is a profitable unicorn with more than 600K customers worldwide.
#CDP #Automation #Omnichannel #Loyalty
Founded in 2012, Brevo is a profitable unicorn with more than 600K customers worldwide.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Digital wallet
Description Calizy is a SaaS platform that optimizes appointment scheduling and customer reachability.
It transforms every interaction (web, phone, SMS, RCS…) into a qualified appointment by connecting calendars, teams, and business tools.
Calizy streamlines the customer experience and improves commercial performance.
It transforms every interaction (web, phone, SMS, RCS…) into a qualified appointment by connecting calendars, teams, and business tools.
Calizy streamlines the customer experience and improves commercial performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
Description Calldesk automates inbound and outbound calls with conversational AI. Our callbots handle up to 90% of requests in natural language, 24/7 with no limit to volume. Atlas connects businesses and BPOs through intelligent voice infrastructure. Together, we deliver automated customer service, end-to-end, across the EMEA region.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description CAPSUL EVENTS delivers accessible immersives and interactive experiences. Discover our plug‑and‑play solutions and transform your space in 48 hours.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Augmented reality (AR) in marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description From strategy to implementation, we have been designing AI- and data-enhanced omnichannel environments for over 20 years in order to sustainably align customer experience, operational performance, and business ambitions. Let's take the time to chat at the trade show!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description
The Cisco Contact Center solutions enable businesses to efficiently manage customer interactions across all channels (phone, chat, email, social media). With advanced AI, analytics, and enhanced security, Cisco optimizes and personalizes the customer experience, boosting satisfaction and loyalty.
The Cisco Contact Center solutions enable businesses to efficiently manage customer interactions across all channels (phone, chat, email, social media). With advanced AI, analytics, and enhanced security, Cisco optimizes and personalizes the customer experience, boosting satisfaction and loyalty.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Cision is reinventing how brands understand their market and interact with their audiences, thanks to its expertise in media monitoring (press, web, social, search, GenAI) and visibility strategies (PR, influence, distribution, amplification).
Act faster with greater impact and reconnect with your audiences!
Act faster with greater impact and reconnect with your audiences!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
Description CLIKING: Master your customer experience. 🚀
Elevate your CX strategy with our 360° platform: advanced NPS tracking, E-reputation, verbatim analysis, and relationship marketing.
New: Discover our dedicated Customer Panel management module to fuel your marketing studies. Turn every insight into a growth driver and build lasting loyalty!
Elevate your CX strategy with our 360° platform: advanced NPS tracking, E-reputation, verbatim analysis, and relationship marketing.
New: Discover our dedicated Customer Panel management module to fuel your marketing studies. Turn every insight into a growth driver and build lasting loyalty!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Cobot-It is an AI platform that complements existing CRM solutions and revolutionizes sales consulting. The software helps sales representatives ask prospects the right questions in a smart way, in order to produce a highly personalized and well-argued sales proposals that increase conversion rates and sales productivity.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial Intelligence for Recommendations
Description Market research & consultancy expert in customer experience with the reknown Qualiweb Barometer, measuring customer service quality and efficiency on digital networks. Our goal is to lead you to relationship excellence with our methodologies 100% customer focused and a new AI panel enriched with customer habits and behaviours from Qualiweb data.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description CogNeed is an AI solution that augments phone-based sales and customer service teams by providing real-time guidance during calls.
Our platform analyses the conversation, identifies needs, questions and objections, and instantly displays the right information, answer, script, process or next best action to the agent.
Our platform analyses the conversation, identifies needs, questions and objections, and instantly displays the right information, answer, script, process or next best action to the agent.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Collab is an omnichannel contact center software provider for voice and digital channels (chat, WhatsApp, social). We support cloud, on-premises, or hybrid deployments, using smart AI like Agent Assist and self-service bots to automate routine work and guide agents in real time. AI with a human touch, plus analytics for quality and performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
Description comete.ai is a next-generation customer process outsourcing company. We transform, automate and operate business journeys by combining operational consulting, AI-powered technologies and augmented contact centers. The results for our clients: lower costs and higher NPS.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Data collection automation
Description Concentrix is a global leader in technologies and services dedicated to CX transformation. We help companies rethink their customer journeys, modernize their operations, and fully activate the potential of AI.
From strategy to execution, we design integrated solutions that connect consulting, operations, technology, and data.
From strategy to execution, we design integrated solutions that connect consulting, operations, technology, and data.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description COS SYSTEM develops an exclusive ecosystem of proven scientific tools and innovative support methodologies to help you place the customer at the heart of your organization, thereby boosting your performance.
Our approaches focus on both the organization (processes and practices) and the employees (attitudes and behaviors).
Our approaches focus on both the organization (processes and practices) and the employees (attitudes and behaviors).
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
Description Since 2008, the CPA has united 100 companies (€600 million in revenue) to regulate and promote best practices in digital marketing. This trade association transforms individual challenges into collective solutions, offering legal protection and expertise to acquisition decision-makers. Its objective: to support the innovation and growth of its memb
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
Description CX Advisor adresse 3 leviers d'améliorations de l'expérience client selon la méthode V.I.P développée par Marine Deck
Vision : Définir la stratégie d'Expérience Client et inspirer les collaborateurs
Instruments : Identifier les meilleures solutions technologiques de Relation client avec la plateforme CX Advisor
Pratique : Impulser la culture client
Vision : Définir la stratégie d'Expérience Client et inspirer les collaborateurs
Instruments : Identifier les meilleures solutions technologiques de Relation client avec la plateforme CX Advisor
Pratique : Impulser la culture client
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
Description Datacook is the AI-native Customer Data Platform.
The Datacook CDP transforms raw data into actionable crm use cases.
Datacook:
cleans, deduplicates, and reconciles data,
calculates and visualizes KPIs,
scores and segments customers, connects to activation tools, and personalizes campaign scenarios.
The Datacook CDP transforms raw data into actionable crm use cases.
Datacook:
cleans, deduplicates, and reconciles data,
calculates and visualizes KPIs,
scores and segments customers, connects to activation tools, and personalizes campaign scenarios.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personnalisation
Description datashake is a digital acceleration group founded by ex-Googlers. Expertise: paid media, SEO/GEO, data, CRM & AI creative studio . We partner with +500 clients including Société Générale, EDF, Celio, Qonto, Alan and i-run... Focus: ROI-driven growth.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
Description Deloitte is an audit and consulting firm supporting companies and public sector organizations in their growth and transformation projects. Leveraging a strong global network and recognized industry expertise, Deloitte addresses key strategic challenges: AI, cybersecurity, digital transformation, strategy, HR, ESG, M&A, audit, and tax.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Change Management / Transformation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Design Elite is your on-demand design team by subscription: UI/UX, branding, landing pages, ads and sales assets delivered fast (24–48h) through a simple workflow (brief → build → iterate). Perfect for scale-ups and marketing teams who need more output without hiring.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Mobile marketing / mobile applications
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Interface design (UI)
Description devicenow is a global Device-as-a-Service provider that helps companies simplify and modernize IT device management. Its subscription-based model covers the full device lifecycle, from procurement, to logistics, staging, support and end-of-life, with predictable monthly costs, global reach and next business day swap for enterprises.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - IT services integrator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Dynamic pricing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - MDM (Mobile Device Management)
Description Diabolocom is the leading European provider of AI-first cloud-based contact center and customer experience solutions that help organizations deliver seamless, personalized customer interactions at scale. Thanks to proprietary AI technologies, a native telecom infrastructure and advanced CRM integrations, we empower agents across all touchpoints.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description DialOnce is a French software publisher specializing in AI agents designed to optimize customer relations. Our ROI-driven solutions automate contact journeys, improve reachability, strengthen self-service, and increase team productivity. We support our clients with recognized industry expertise built over more than 10 years.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description You pay to bring prospects to your website.
Some convert.
Many leave.
Not because they’re not interested but because no one asked the right questions.
Discko is the first AI that doesn’t try to give answers.
It asks the right questions.
The result: +30% more qualified leads — without increasing your marketing budget.
Some convert.
Many leave.
Not because they’re not interested but because no one asked the right questions.
Discko is the first AI that doesn’t try to give answers.
It asks the right questions.
The result: +30% more qualified leads — without increasing your marketing budget.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial Intelligence for Recommendations
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Search engines
Description With Djiin, choose the Agentic AI of those who automate to have the time to humanize customer relationship ! Djiin’s augmented agent solutions, chatbots, mailbots, and callbots improve productivity, processing quality, comfort, satisfaction, and employee engagement while reducing customer relationship costs.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Turn your customer data into a true performance driver.
easiware is a Customer Relationship Platform that brings all customer interactions together and turns them into clear, actionable data.Powered by AI, it continuously guides smarter decision-making to improve customer satisfaction and performance.
easiware is a Customer Relationship Platform that brings all customer interactions together and turns them into clear, actionable data.Powered by AI, it continuously guides smarter decision-making to improve customer satisfaction and performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
Description EcommerceMag.fr, the leading retail and e-commerce media outlet since 2005 (Netmedia Group), covers news across unified commerce: retail, start-ups, consumer trends, CSR, supply chain, marketing and innovation. Through its investigations, interviews and reports, the editorial team analyses the sector’s trends and challenges on a daily basis.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
Description Edilead is a performance advertising agency specializing in BtoC and BtoB lead generation.
Multichannel acquisition strategy in white label or customer brand.
We work in a dozen business sectors ranging from real estate to insurance, including construction and services.
Multichannel acquisition strategy in white label or customer brand.
We work in a dozen business sectors ranging from real estate to insurance, including construction and services.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personnalisation
Description eKonsilio helps companies generate qualified leads through conversational solutions across web, SMS, RCS and WhatsApp. Every interaction becomes a business opportunity thanks to omnichannel strategies, human expertise and AI.
With Rubeez, data, marketing and AI become powerful growth drivers: more leads, more conversions.
With Rubeez, data, marketing and AI become powerful growth drivers: more leads, more conversions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description Since 2007, the Voted Customer Service of the Year tests the Customer services’ quality through out mystery shoppers’ tests and reward the most effective companies by universe of consumption. It is also organized in Spain, UK, Germany, Austria, Switzerland, Morrocco, Tunisia, Senegal and Canada.
Info on escda.fr
Info on escda.fr
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
Description ElevenLabs Agents is an enterprise platform for building human-like AI voice assistants. It enables real-time, low-latency customer interactions in 70+ languages. Designed for scale, the platform integrates with existing CRMs and workflows to deliver intelligent, automated resolutions while maintaining a natural, conversational experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description European SaaS solution that centralises operations and customer service knowledge with customers like Fnac Darty, Vinci and L'Oréal. Fast access to reliable information, accelerates onboarding x2 and boosts productivity by 20%. Integrates with O365 and your CX/CRM/ITSM tools.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
- DATA COLLECTION AND ANALYSIS - Data governance and quality
Description Eloquant, publisher of an AI-based Cloud Customer Experience platform, offers a complete Contact Center (CCaaS) and Voice of Customer (VoC) solution. Since 2001, we help European companies manage, orchestrate, measure, and analyze human or automated conversations with their customers.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Enghouse Interactive, is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description For 20 years, ERDIL has been developing semantic analysis solutions for the Voice of the Customer. Thanks to our hybrid AI based solutions, it is possible to fully exploit the richness of customer complaints, answers to satisfaction surveys, contact forms, customer reviews, social networks...
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Data visualization
Description Essentiel Outsourcing is a European partner specialized in customer service and sales outsourcing. We help companies optimize their operations through dedicated multilingual teams, flexible setups and performance-driven solutions focused on quality, efficiency and customer experience
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Face Up trains customer‑service teams through realistic AI‑powered simulations. Staff practice real‑life scenarios with your customer personas and along your customer journey. They receive automatic debriefs analyzing both verbal and non‑verbal communication. The result: strong reflexes built right from the training stage.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
Description FACYLE brings your customised contact centre project to life, from design to deployment, ensuring it runs smoothly. We are also a SAAS software publisher with PRODYGE, so come and meet us!
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description fAibrik centralizes, optimizes, and personalizes your customer service management through its complete French platform, built with native AI at the core of every feature. Knowledge base, chatbot, omnichannel management, customer feedback, quality monitoring, KPI tracking, and continuous innovation : everything you need is covered.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description Feedae is a conversation analytics solution dedicated to customer service, support, and sales. Feedae’s AI, with its automated Quality Monitoring and Voice of Customer, analyzes calls to detect call drivers, objections, and pain points. Anticipate customer needs by standardizing best practices across your team.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Feedier is an AI Analyst for Customer Insights that turns customer feedback and market signals into reliable, actionable intelligence. The platform centralizes multi-source data, detects pain points, and generates reports and action plans to accelerate decision-making.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Fin by Intercom is The #1 AI Agent for all your customer service. Fin ranked #1 in bake-offs, #1 in benchmarks, #1 for complex queries, and #1 on G2. It ca handle even the most complex queries through a continuous improvement loop called the Fin Flywheel. Train Fin on your Procedures, knowledge, and policies, test performance before launch etc
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Flash & Play is a powerful platform that allows you to manage the QR codes of all your stores and agencies. Animate, Address and Analyze all your digital flows. Thanks to dedicated customer animations and a customizable tree structure according to your business, manage in real time all the uses and performances related to all your activities.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform for Automating Local Network Marketing
Description We are Foundever
A next-generation service leader reinventing how customer experience (CX) is done. Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
A next-generation service leader reinventing how customer experience (CX) is done. Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Genesys® empowers over 8,000 organizations worldwide to design and deploy omnichannel experiences for their customers and employees. Genesys Cloud®, powered by agentic AI, orchestrates people, systems, data, and AI to improve customer loyalty, growth, retention, operational efficiency, and team collaboration through AI.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description Gladhost hosts and fully manages all types of applications, ensuring infrastructure performance, security, and scalability. Managed services include monitoring, incident management, security updates, and data backups. Tailored managed services enhance and customize each client’s digital efficiency.
Activities
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Hosting
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM / DAM (Product Information Management / Digital Asset Management)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Marketplaces
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce platform
Description Gravite.io reinvents Quality Monitoring with AI.
We analyze 100% of customer calls and interactions in real time to assess quality, compliance, and agent performance. Automated scoring, deviation detection, smart alerts, and actionable insights — move from sample-based reviews to full, scalable performance control.
We analyze 100% of customer calls and interactions in real time to assess quality, compliance, and agent performance. Automated scoring, deviation detection, smart alerts, and actionable insights — move from sample-based reviews to full, scalable performance control.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Greenbureau is a French leader in customer relationship digitalization, specializing in RCS and instant messaging (WhatsApp, Instagram Direct, Messenger). The platform combines conversational AI and human support to optimize customer acquisition, engagement, and retention.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description PARADE is a communication and marketing group that brings together agencies with complementary expertise.
It supports brands across the entire customer journey, from strategy to activation.
Data, creativity, digital, CRM and performance work together through an integrated approach.
PARADE focuses on synergy, clarity and impact !
It supports brands across the entire customer journey, from strategy to activation.
Data, creativity, digital, CRM and performance work together through an integrated approach.
PARADE focuses on synergy, clarity and impact !
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Mobile marketing / mobile applications
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform for Automating Local Network Marketing
Description Guest Suite supports over 10,000 client brands with the most comprehensive solution for Review Management, Google Business Profile management, and customer feedback measurement. For more than 10 years, Guest Suite has helped thousands of businesses strengthen their local visibility, where it matters most.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Gyfti is the first hybrid solution (SaaS + logistics provider) enabling marketing and customer service teams to create premium, hyper-personalized customer experiences.
Directly from your CRM, differentiate yourself from the “all-digital” approach to generate brand preference and enhance your ambassador strategy
Directly from your CRM, differentiate yourself from the “all-digital” approach to generate brand preference and enhance your ambassador strategy
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
Description Heeet is a Marketing Intelligence and Attribution platform, native to Salesforce and HubSpot. It connects marketing spend and activities to pipeline and revenue directly within the CRM, enabling teams to manage performance based on real business metrics, fully compliant with data protection regulations.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Attribution Solution
Description A European group specializing in performance marketing, customer engagement, and the generation of qualified leads that are GDPR compliant
hipto supports a broad portfolio of clients in several sectors (insurance, telecoms, energy, housing, personal services, education, B2B).
hipto supports a broad portfolio of clients in several sectors (insurance, telecoms, energy, housing, personal services, education, B2B).
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
Description We help leaders and their teams succeed in their decisive moments through outstanding presentations, both in content and design. Our clients include large corporations, mid-sized companies/SMEs, and startups across all industries, all seeking to make a lasting impression and persuade their audiences.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
Description Holy-Dis offers a full range of software and services dedicated to activity forecasting, HR scheduling and time and attendance management. Our WFM software Timesquare is tailored for the specific needs of the Customer Relationship sector. Holy-Dis, it’s a 35 years’ experience and a team of 75 experts helping 5,000 sites with their planning process.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
Description A Lyon-based content writing agency focused on SEO, we have built a network of nearly 500 specialized writers across a wide range of industries, with one goal: helping you build strong and lasting editorial equity.
Our mission: to help you gain visibility on search engines and within LLMs through a tailor-made SEO/GEO content strategy.
Our mission: to help you gain visibility on search engines and within LLMs through a tailor-made SEO/GEO content strategy.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Hubicus helps contact centers listen to the voice of the customer across all channels. The solution turns each interaction into a personalized action plan, moving from measurement to continuous improvement. By combining AI and a participatory approach, the solution elevates the quality of the customer relationship.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Mobile messaging expert
- High-performance SMS marketing (drive to store, landing-page...)
- RCS: innovative and interactive campaigns
- B2C databases (+34M GDPR-compliant profiles)
- Voice message service
Also: API, ISO 27001 certification, expert support...
Let’s meet to talk Push, targeting, performance, and real results.
- High-performance SMS marketing (drive to store, landing-page...)
- RCS: innovative and interactive campaigns
- B2C databases (+34M GDPR-compliant profiles)
- Voice message service
Also: API, ISO 27001 certification, expert support...
Let’s meet to talk Push, targeting, performance, and real results.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
Description iAgility turns every interaction into a business opportunity. As a telecom operator (CPaaS) and CCaaS platform, we unify voice, SMS, RCS, mobile, and conversational media into an AI-enhanced omnichannel experience, driven by data and real-time orchestration to maximize engagement, reachability, and performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
Description With over 30 years of expertise in data, IDAIA supports French companies with their regulatory, marketing, commercial and cyber-identity challenges.
From governance to data valorisation, we offer tailor-made solutions and SaaS platforms to empower our clients and help them succeed.
From governance to data valorisation, we offer tailor-made solutions and SaaS platforms to empower our clients and help them succeed.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DATA COLLECTION AND ANALYSIS - Predictive analysis
- DATA COLLECTION AND ANALYSIS - Data governance and quality
Description Idelio is a French company specializing in telecom and customer relationship solutions for businesses. We are both a telecommunications operator and a customer relationship operator, providing technological and operational services to manage all types of interactions between a company and its customers/prospects.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
Description Your customers don’t tell you everything. Igonogo reinvents surveys using neuroscience to reveal the emotions that truly influence decisions. A simple-to-deploy approach that complements declarative feedback and helps you better understand what really drives customer experience and loyalty.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
Description Founded in 2027, ILLUIN Technology is a French scale-up specializing in AI, Data & Digital solutions for businesses. Its 120 tech experts deploy cutting-edge AI and digital solutions at scale and with high impact, streamlining the customer journeys of 85 corporate clients through conversational assistants, customer voice analytics, and AI agents.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Infobip is a global leader in omnichannel communication. We make it our business to simplify how brands connect with, engage and delight their customers at global scale.
Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
Description INO CX meets all your internal and external communication needs. It inherently comprises 3 parts: omnichannel contact center software, collaborative tools, and business telephony. 100% cloud-based with AI functionalities, open, and flexible, INO CX seamlessly integrates through APIs and connectors (Salesforce, Zendesk...).
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
Description Intelcia drives sustainable growth for its clients by blending AI, human expertise and deep industry expertise. With 40,000 employees across Europe, Africa and the Americas, we design and deliver efficient, agile, and tailor-made solutions that transform customer experience, streamline IT operations and generate measurable business value.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description JOIN is a SaaS Video Commerce solution that transforms short videos into a lever for e-commerce and digital conversion.
Brands create and distribute Web Stories directly on their e-commerce pages and mobile apps to show their products in context, remove barriers to purchase, and increase conversion.
Brands create and distribute Web Stories directly on their e-commerce pages and mobile apps to show their products in context, remove barriers to purchase, and increase conversion.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - A/B Testing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Social commerce
Description Kapptivate makes end-to-end test automation finally effortless with AI: create, maintain and run your scenarios 24/7, in real conditions. Catch every digital issue before your customers do, across all your channels: websites, mobile app, CRM, API and more.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Mobile commerce and apps
Description A leading contact center solutions provider in France, Kiamo supports more than 400 customers with a high-performance, 100% French omnichannel platform.
Kiamo adapts to your challenges by offering real choice in hosting, financing, and a rich application ecosystem.
20 years of expertise. Sovereign by nature. Flexible by choice.
Kiamo adapts to your challenges by offering real choice in hosting, financing, and a rich application ecosystem.
20 years of expertise. Sovereign by nature. Flexible by choice.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Workstation ergonomics
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description RESPOND FASTER.
RESPOND BETTER.
NO PROJECT. NO HIRING.
Plug & play AI for customer service.
Used by 100+ retail & e-commerce brands
Compatible with Zendesk, Salesforce, Freshdesk, Gorgias, Front, Intercom, Crisp, HubSpot.
Connected to your retail & e-commerce stack: Shopify, Magento, Prestashop, OMS, logistics & tracking.
RESPOND BETTER.
NO PROJECT. NO HIRING.
Plug & play AI for customer service.
Used by 100+ retail & e-commerce brands
Compatible with Zendesk, Salesforce, Freshdesk, Gorgias, Front, Intercom, Crisp, HubSpot.
Connected to your retail & e-commerce stack: Shopify, Magento, Prestashop, OMS, logistics & tracking.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Kompass supports companies in their business development with strong B2B data expertise, in France and internationally. Qualified databases, intent data, display, email, SMS and RCS campaigns help identify, target and engage the right prospects to generate leads and accelerate performance.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
Description Konecta is a leading innovative global service provider in customer management business process & digital outsourcing, with 109,000 passionate employees working in 30 languages across 4 continents & 28 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
Description 1st B2B INFLUENCE COLLECTIVE
Unlike influencer marketing agencies, La Brigade Du Web has no employees, but brings together a collective of eight independent experts (marketing, retail, innovations, etc.)
The model is based on a partnership agreement which frames mutual commitments: quality, loyalty, transparency.
Unlike influencer marketing agencies, La Brigade Du Web has no employees, but brings together a collective of eight independent experts (marketing, retail, innovations, etc.)
The model is based on a partnership agreement which frames mutual commitments: quality, loyalty, transparency.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
Description Sphinx is a French company based in Annecy that specialises in setting up and conducting research studies. In addition to a range of software that allows you to conduct your own surveys, the Sphinx research institute also offers to carry out your entire research project.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- DATA COLLECTION AND ANALYSIS - Data collection automation
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
- DATA COLLECTION AND ANALYSIS - Data visualization
Description Les Echos Le Parisien Médias / Paris Match Médias is the advertising sales house for brands such as Les Echos, Le Parisien, Paris Match, Investir or Radio Classique. Our expertise lies in developing high-value communication solutions for advertisers, integrating brand content, innovative experiences, data targeting, and display advertising.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
Description At Lexolia, we are dedicated to optimizing your business performance through the implementation and customization of digital tools, primarily Zoho. Our services include tailored installation, adaptation to your team's specific needs, and ongoing support with bespoke training, including AI and communication topics.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Website / e-shop development
- DATA COLLECTION AND ANALYSIS - Big Data and data management
- DATA COLLECTION AND ANALYSIS - Data privacy and GDPR
Description Liberty is an incentive marketing agency that creates programs designed to motivate, engage and retain customers, employees and partners.
As experts in performance marketing, we support our clients in implementing high‑impact initiatives, including gamified platforms, sales challenges and corporate gifting solutions.
As experts in performance marketing, we support our clients in implementing high‑impact initiatives, including gamified platforms, sales challenges and corporate gifting solutions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
Description Limber is the employee advocacy platform that helps companies identify their internal experts and champions, support their LinkedIn presence, and measure real impact — turning your employees' expertise into your strongest reputation asset.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media monitoring
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
Description Linkforce supports B2B executives and sales teams by combining communication and prospecting on LinkedIn to generate qualified leads.
With 7 years of experience, we build performance-driven strategies.
As a member of L2C Group, we leverage complementary expertise (Ads, video) to provide 360° support to companies.
With 7 years of experience, we build performance-driven strategies.
As a member of L2C Group, we leverage complementary expertise (Ads, video) to provide 360° support to companies.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - A/B Testing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
Description What if your website could help visitors who are struggling ? What if it could also help you lower your carbon footprint ?
Lisio develops digital solutions to make your website more welcoming, international, senior-friendly, inclusive and eco-friendly.
Come discover our tools and help your visitors while respecting the planet !
Lisio develops digital solutions to make your website more welcoming, international, senior-friendly, inclusive and eco-friendly.
Come discover our tools and help your visitors while respecting the planet !
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
Description Live Vendor is a real-time human activation platform. It detects intent signals across digital journeys and triggers, at the decisive moment, a conversation with a brand expert. Result: more conversions and appointments, without increasing traffic.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
Description Loopl is a performance accelerator for your customer relationship strategy, combining operational expertise, strategic consulting, and the integration of technology solutions tailored to your industry. Deployed internally or through its augmented contact center, its solutions align with your strategy and enable sustainable performance gains.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description LUNDI MATIN Group supports companies in enhancing their marketing and sales performance through integrated software solutions. Featured: Plezi, a B2B marketing automation platform designed to generate and convert qualified leads. Also discover the CRM within our LMB ERP, built to efficiently manage and drive your business activity.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description m-work helps companies optimize how they work with two solutions: Flex for managing hybrid work, desk booking and space optimization, and Planner for AI-powered workforce scheduling in contact centers. Trusted by 150+ companies across Europe. 92% adoption rate.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
Description Magileads is an all-in-one B2B prospecting platform that streamlines your entire acquisition funnel: generate highly qualified, enriched contact lists, orchestrate multichannel campaigns (email, LinkedIn, phone), and intelligently track leads so you never miss a business opportunity.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description As a voice-channel expert for over 20 years, we deliver a conversational voice AI platform that ensures fluid, natural interactions. It is built on full infrastructure control, enabling large-scale deployments with latency comparable to human conversations. We also develop dedicated solutions to optimize voice call reachability at scale.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Maple Labs helps companies understand how AI assistants compare, justify and recommend brands. With Oracle, its GEO audit, the company analyzes the decision criteria, trust sources and proof signals that shape recommendations, so teams can prioritize the actions that strengthen long-term AI visibility and recommendability.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial Intelligence for Recommendations
Description E-marketing.fr and the magazine Marketing are the leading media outlets in France for B2B information and for engaging the professional community of Marketing decision-makers. Two essential tools for business development professionals and for service providers across the marketing sector.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
Description 20th largest customer relationship outsourcing provider in France : €12 million in revenue – 155 employees.
From our CRC in Levallois Perret or directly on your sites, we provide services across all areas of customer relations, from back office to front office : sales administration, customer service, lead management, and telesales.
From our CRC in Levallois Perret or directly on your sites, we provide services across all areas of customer relations, from back office to front office : sales administration, customer service, lead management, and telesales.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Mayday (part of USU), the leading AI-driven knowledge management platform trusted by 150+ customer service teams to deliver the right knowledge at the right time and place. Unlock seamless customer experiences thanks to our powerful all-in-one suite: intelligent knowledge base, dynamic FAQ, and learning management system.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
Description MediaGo is a leading intelligent advertising platform for the open Internet. Based on deep learning technology, MediaGo empowers businesses of all scales, creating tangible value for companies. With 12 operational centers worldwide, MediaGo has successfully provided localized and comprehensive business growth services to over 10,000 partners.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
Description Mediatel Data propose une plateforme de Communications Unifiées et de Centre de Contact enrichie par l’IA, réunissant voix, canaux digitaux, workforce management et intelligence temps réel dans un écosystème unique. Conçue pour les entreprises en transformation, elle connecte personnes, IA et processus métiers pour améliorer la performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
Description Meteoria is a Generative Engine Optimization (GEO) tool fully developed in France and adopted by more than 1,000 companies to manage and optimize their visibility in the responses generated by artificial intelligence.
Meteoria allows you to monitor daily how your brand is perceived by artificial intelligences.
Meteoria allows you to monitor daily how your brand is perceived by artificial intelligences.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
- DATA COLLECTION AND ANALYSIS - Data visualization
Description Metricool is an international social media and online advertising management platform used by more than 2 million professionals and agencies. It helps plan content, analyze performance, and automate campaigns from a single tool. Brands such as Louis Vuitton, Adidas, and H&M trust Metricool.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
Description Miralia (ex-Golem.ai) is a French deeptech that automates incoming messages using neuro-symbolic AI (explainable, frugal, sovereign), optimizing customer relations. Compliant with the AI Act and GDPR, it secures critical messages in banking and insurance. Tailored human support for AI in its rightful place.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description Mitel, a global leader in enterprise communications, helps organizations transform customer experience with flexible, omnichannel contact center solutions. Powered by data and AI, Mitel connects customers and agents across every touchpoint to deliver personalized, efficient interactions. Learn more at www.mitel.com
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description I have 42 million B2C contacts and 5.6 million B2B contacts in France and B2C contacts across Europe via opt-in partners.
I offer multichannel solutions (CPM, CPC, CPL, CPA, C-lead):
*Acquisition and rental of targeted prospect lists, email marketing, phone calls, SMS, direct mail
*Lead collection
I offer multichannel solutions (CPM, CPC, CPL, CPA, C-lead):
*Acquisition and rental of targeted prospect lists, email marketing, phone calls, SMS, direct mail
*Lead collection
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
- DATA COLLECTION AND ANALYSIS - Data collection automation
Description MYOPLA is a company specializing in business process services. With more than a decade of experience in both inshore and offshore outsourcing, its teams assist brands in effectively outsourcing their sales, marketing, customer relations, and finance processes. With four locations in Morocco and two centers in France (Bordeaux, Lievin)
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description MyQM turns every customer interaction into growth with AI: automated quality management covering 100% of conversations, actionable insights, and personalized coaching to boost customer experience, agent performance, and reduce compliance risks.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DATA COLLECTION AND ANALYSIS - Predictive analysis
Description NetMedia Group delivers, through high-quality editorial content, the information and insights essential to business leaders and decision-makers, enabling them to perform more effectively in their roles. At the same time, our media and non-media offering allows our advertisers to communicate, influence and build connections with B2B decision-makers.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Media Activation
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
Description Nexus Contact Center is a customer service center specializing in call management, multichannel support, and business process outsourcing. It helps companies enhance customer experience through tailored solutions, skilled agents, and advanced tools, ensuring efficient, reliable, and high-quality service delivery.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description NiCE transforms the world with AI that puts people first. Our purpose-built, AI-powered platforms turn interactions into proactive, intelligent actions, empowering organizations to innovate and act from engagement to resolution. Trusted in 150+ countries, NiCE connects people, systems, and workflows to drive measurable outcomes at scale.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description As a publisher of customer interaction management solutions and a telecom operator, Nixxis supports call centers and customer service teams in optimizing their performance. Through a scalable offering that combines innovative features with the power of AI, Nixxis enables you to achieve the optimal balance between technology and human expertise.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- DATA COLLECTION AND ANALYSIS - Speech to text
Description https://notycall.com
Notycall is a SaaS solution designed for businesses that want to better manage their phone communications through a centralized and collaborative interface. It brings together all missed calls in a clear overview, allowing teams to review, comment on, archive, and follow up on them directly from a single platform.
Notycall is a SaaS solution designed for businesses that want to better manage their phone communications through a centralized and collaborative interface. It brings together all missed calls in a clear overview, allowing teams to review, comment on, archive, and follow up on them directly from a single platform.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- DATA COLLECTION AND ANALYSIS - Data collection automation
Description Objow is a SaaS platform designed to drive sales performance. We help companies engage their teams and distribution networks through simple, measurable, results-driven challenges, from goal setting to rewards, with real-time tracking and built-in compliance management.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
Description Odigo, a french editor and European leader in Contact Center as a Service (CCaaS) solutions, supports businesses and public institutions in transforming their customer relations. Our omnichannel solution, powered by AI and easily integrable with CRMs, ensures a seamless and efficient experience between brands and their customers
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description Onepilot is redefining customer experience outsourcing with the right Human-AI mix.
Trusted by 250+ companies like Decathlon, Qonto, Victoria's Secret, Alan or SNCF.Connet, we deliver customer support, sales, retention, and trust & safety services.
2K+ agents, proprietary AI, all channels, from 1,200 interactions/month, 20% more cost efficient.
Trusted by 250+ companies like Decathlon, Qonto, Victoria's Secret, Alan or SNCF.Connet, we deliver customer support, sales, retention, and trust & safety services.
2K+ agents, proprietary AI, all channels, from 1,200 interactions/month, 20% more cost efficient.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description OpenKey® is a unique solution in France that enriches your contact data at scale with information derived from Open Data on housing, households, security, energy, and much more.
By combining Data Quality with OpenKey®, your data becomes both reliable and enhanced with actionable insights.
By combining Data Quality with OpenKey®, your data becomes both reliable and enhanced with actionable insights.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DATA COLLECTION AND ANALYSIS - Data governance and quality
- DATA COLLECTION AND ANALYSIS - Open Data, Data mining and data exploitation
Description Opportunity is a French SaaS software company founded in 2005, with 35 employees and €28M in revenue. Our multichannel platform (RCS, SMS, Email, AI Agent…) covers Marketing, Customer Relations and Debt Collection to manage the entire customer journey.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Secure payment
Description Orange Business, the network and digital integrator of the Orange Group, supports businesses and organizations in their digital transformation worldwide.
With its Digital Services activities, Orange Business offers the expertise of a multi-specialist IT services company, along with trusted end-to-end digital solutions and services for all.
With its Digital Services activities, Orange Business offers the expertise of a multi-specialist IT services company, along with trusted end-to-end digital solutions and services for all.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
Description Orange Business is a leading network and digital integrator, supporting customers to create positive impact and digital business. The combined strength of its next-generation connectivity, cloud, and cybersecurity expertise, platforms, and partners provides the foundation for enterprises around the world. More than 30,000 B2B customers trust us.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
Description A leading provider of professional training in digital technologies, management and soft skills, ORSYS supports organizations in upskilling their teams through more than 2,600 practical courses designed to meet today’s strategic challenges.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
- DATA COLLECTION AND ANALYSIS - Big Data and data management
Description Improve your team's written communication skills with Orthodidacte! Assessment,personalized training, and progress tracking for clear professional writing. Boost customer satisfaction and internal efficiency with fluid, impactful communication, delivering concrete results in no time.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personnalisation
Description For over 20 years, Outsourcia has been supporting companies in France, Morocco, Tunisia and Madagascar. A specialist in customer relations and outsourcing, the group relies on innovation (OutsourcIA Lab) and people to create links and generate value.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multilingual solutions
Description Panopli is the SaaS platform that simplifies corporate gifting and branded merchandise. Made in France & Europe, eco-friendly, and B Corp certified, our products enhance your brand’s impact. From selection to delivery, we automate everything for a seamless, engaging, and memorable experience—while reducing your carbon footprint.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Corporate Social Responsibility (CSR)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Merchandising
Description Founded in 2014, Partoo is an all-in-one local marketing platform. It helps retail networks improve their online visibility, manage their online reputation, and engage with customers through a comprehensive suite of tools and its AI assistant, Jim. Today, over 350,000 locations worldwide trust Partoo.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Platform for Automating Local Network Marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
Description Iroquois is a high-performance email and SMS routing platform designed to maximize deliverability for its clients and transform audience engagement.
Pawnee, an expert in Email and SMS acquisition with nearly 35 million active profiles in France, supports brands in order to maximize online traffic and visibility.
Pawnee, an expert in Email and SMS acquisition with nearly 35 million active profiles in France, supports brands in order to maximize online traffic and visibility.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - SMS/MMS Routing Platform
Description PCI Pal enables organizations of any size, anywhere in the world, to offer a frictionless payment experience to their customers. With PCI Pal, end-users can leverage their payment method of choice over any channel, in a highly secure and compliant way, instilling customer trust and loyalty.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - M-Payment (Mobile Payment)
Description Peopleware is an expert in Workforce Management for customer contact centers since 1995.
Peopleware helps optimize employee productivity and achieve Service Level objectives through a cycle of forecasting, optimized planning, and supervision.
Peopleware helps optimize employee productivity and achieve Service Level objectives through a cycle of forecasting, optimized planning, and supervision.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Analysis of team business skills (planning / Human Resources management)
Description Phone Solutions. 90+ experts, 13M calls in 2025, €40M revenue. Present in Morocco, Tunisia, and Algeria via ALPHONICA, we support Bouygues Entreprises, FREE-PRO, GOFO EXPRESS, HELLO FORMA, DCB DZAIR, and medical tele-secretariat services, with a multilingual team ready to operate in multiple languages.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
Description PIMALION: Boost your omnichannel communication.
The ideal SaaS solution for managing and transforming your product data into strategic assets:
1. AI service dedicated to data collection and reliability: Purify.
2. Automation platform for your print/digital media for total agility.
For operational marketing excellence.
The ideal SaaS solution for managing and transforming your product data into strategic assets:
1. AI service dedicated to data collection and reliability: Purify.
2. Automation platform for your print/digital media for total agility.
For operational marketing excellence.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Collaborative marketing platform for networks animation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - PIM / DAM (Product Information Management / Digital Asset Management)
Description Pitchy enables companies to create professional videos easily and quickly.
Pitchy Solutions is an AI-powered software with over 800 customizable templates, giving you full control to produce impactful content.
Pitchy Studio, our premium video agency, supports you on all your tailor-made projects.
Pitchy Solutions is an AI-powered software with over 800 customizable templates, giving you full control to produce impactful content.
Pitchy Studio, our premium video agency, supports you on all your tailor-made projects.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
Description PlanetHoster is a global web hosting and domain name registration provider, offering a range of services to help businesses and individuals establish or maintain their online presence.
Activities
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Hosting
Description PlayPlay empowers teams across your business to easily create videos that capture attention and drive action.
Built for companies, the intuitive, AI-powered platform enables any team to produce on-brand videos in minutes—no editing skills required.
Trusted by over 3,000 companies worldwide.
Built for companies, the intuitive, AI-powered platform enables any team to produce on-brand videos in minutes—no editing skills required.
Trusted by over 3,000 companies worldwide.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description Positive is a European software company that brings together an ecosystem of digital solutions dedicated to customer relationships. CRM, marketing automation, SEO, email and lead management: our complementary products cover the key moments of the customer journey to turn every interaction into lasting relationships and sustainable growth.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
Description Search Marketing agency, Premiere.Page helps companies structure their visibility across Google, AI search engines, and leading media outlets. From audits to ongoing monthly support, we deliver tailored strategies to grow brand awareness, acquisition, and digital performance.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
Description CX First by Qualimetrie is a Voice of Customer platform that centralizes, analyzes and enhances customer feedback: surveys, reviews, verbatims and field data. Using AI and semantic analysis, companies identify satisfaction drivers, monitor customer experience and turn data into operational decisions.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
- DATA COLLECTION AND ANALYSIS - Data visualization
Description Qualtrics helps organisations deliver exceptional customer and employee experiences that drive loyalty and business success. Our AI-powered platform captures and analyses feedback across every touchpoint, giving leaders real-time insights to take action, improve engagement, and build more productive workplaces.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
Description Qwamplify, an expert in drive-to-web and drive-to-store, supports brands in the success of their commercial operations by combining branding and performance. With 18 years of expertise, Qwamplify generates online traffic and revenue while strengthening the visibility and local appeal of points of sale.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
Description Rankwell is a digital visibility agency specializing in SEO, SEA, Social Ads and online reputation management. We help brands increase their visibility on Google, social media and AI platforms through GEO (Generative Engine Optimization) and our AI agents platform IASO. Rankwell is also a Qualiopi-certified training organization.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description Reelast is a SaaS platform that synchronizes UGC videos from social networks and integrates them directly into e-commerce websites.
Its AI engine automatically identifies products visible in each video and matches them to the right pages.
The solution unifies post-purchase collection, syndication, and distribution at scale to increase conversion.
Its AI engine automatically identifies products visible in each video and matches them to the right pages.
The solution unifies post-purchase collection, syndication, and distribution at scale to increase conversion.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video content and live streaming
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Merchandising
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Social commerce
Description Referly is a smart phone system for sales teams that helps them find their next customers faster. It identifies the best prospects to call (like website visitors) and uses AI to skip voicemail and generate 4× more conversations.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Social media monitoring
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
Description RelationclientMag.fr and the magazine Relation Client are the leading media outlets in France for B2B information and for engaging the community of customer experience professionals.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
Description Ringover is a French software company. We create solutions focused on conversations (telephony, SMS, WhatsApp, video calls...) to help you manage interactions with your clients and prospects more efficiently, all within a single platform. Our strength? Combining AI technology with simple interfaces seamlessly integrated into your tools.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- DATA COLLECTION AND ANALYSIS - Data collection automation
Description Sabio supports organisations in transforming their customer experience through its expertise in CX consulting and the deployment of generative AI and automation solutions. We also ensure the continuous optimization of customer journeys to enhance customer satisfaction and operational performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Change Management / Transformation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Saooti, a leader in the creation and hosting of audio content since 2009, supports media organizations, companies, and public, private, and non-profit institutions in developing and optimizing their audio editorial strategies.
Saooti Creative: the audio content creation agency
Saooti Play: the hosting and distribution platform
Saooti Creative: the audio content creation agency
Saooti Play: the hosting and distribution platform
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Video marketing and podcasts
- DIGITAL MARKETING STRATEGIES AND TOOLS - Retail Media
Description Our Feedback Management solution enables you to deliver an exceptional experience to your customers.
Centralize and analyze customer feedback from satisfaction surveys, customer reviews, and conversations.
With GenIA, you can identify customer pain points and satisfaction drivers to make more reliable decisions based on analytics and key indicators
Centralize and analyze customer feedback from satisfaction surveys, customer reviews, and conversations.
With GenIA, you can identify customer pain points and satisfaction drivers to make more reliable decisions based on analytics and key indicators
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
- DATA COLLECTION AND ANALYSIS - Speech to text
Description Scalable is the world’s first vibe marketing platform, helping brands boost sales by testing and improving their marketing performance at scale. Our AI maps target audiences, writes briefs, produces ads, and continually optimises results for maximum impact.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - A/B Testing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-advertising, PPC strategy and Retargeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
Description SEIF is a consulting firm based in Nantes, specializing in Customer Relationship Management.
We support our clients in strategic auditing of Customer Relationship Management professions, in deploying the Zendesk solution, in integrating the solution into companies' information systems, and in training users.
We support our clients in strategic auditing of Customer Relationship Management professions, in deploying the Zendesk solution, in integrating the solution into companies' information systems, and in training users.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Smart digital platform that automates sales proposal creation, delivers a highly interactive and engaging buyer experience, and provides real-time tracking and performance analytics.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
Description ServiceNow unites data, AI, workflows and security on a single platform so AI doesn't just think, it acts.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
Description Shipup helps brands turn delivery into a powerful customer experience driver.
With proactive notifications, a branded tracking page, and centralized logistics data, brands can anticipate delivery issues, reduce support tickets, and improve customer satisfaction.
With proactive notifications, a branded tracking page, and centralized logistics data, brands can anticipate delivery issues, reduce support tickets, and improve customer satisfaction.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
Description Skeepers helps brands translate authentic consumer voices into business thanks to our AI-powered UGC suite. Over 8,000 clients worldwide rely on our solutions to amplify reach, boost engagement, and drive sales and customer retention. By enabling brands to collect, manage, and activate UGC at scale, we help them build lasting loyalty.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - E-Reputation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Customer Community Platform
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Skipcall is a phone prospecting SaaS for sales teams. It removes dead time with a smart dialer that connects only to real humans. The result: more meaningful calls, more meetings, less fatigue. Skipcall puts the human voice back at the heart of cold calling.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Analytics and performance measurement
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
Description Smart Tribune is a French SaaS provider specializing in knowledge management and conversational AI. We help Customer Service, Customer Experience, and Digital teams deliver accurate, consistent answers to both customers and contact center agents (help center, chatbot, knowledge base, and agent copilot), powered by governed, AI-ready knowledge.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Knowledge base
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Smartprofile is the French Data Marketing Hub platform offering an AI-powered Customer Data Platform (CDP) with natively integrated Web Analytics and Marketing Automation modules.
Take back control of your data and join more than 200 companies that have already chosen a sovereign, fully GDPR-compliant solution, implemented by a team of IT and data
Take back control of your data and join more than 200 companies that have already chosen a sovereign, fully GDPR-compliant solution, implemented by a team of IT and data
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - DMP/CDP
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description Sourdline Développement is an adapted company that provides accessibility services for Deaf and hard-of-hearing people.
With Sourdline, connect directly with your Deaf and hard-of-hearing customers.
With Sourdline, connect directly with your Deaf and hard-of-hearing customers.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
Description SP2C brings together the leading French companies in outsourced customer experience. Our members employ over 100,000 people and operate in a market with a turnover exceeding €3.5 billion. SP2C's mission is to promote and enhance our profession, defend its value, and increase its visibility.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data collection and processing
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Commerce outsourcing
Description Speakylink is a French visual assistance solution that enables agents to support customers remotely, in real time, via a smartphone or a computer.
100% GDPR‑compliant and requiring no download, Speakylink speeds up issue resolution, enhances the customer experience, and improves agent efficiency.
100% GDPR‑compliant and requiring no download, Speakylink speeds up issue resolution, enhances the customer experience, and improves agent efficiency.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Sprinklr Service is the first purpose-built Contact Center as a Service (CCaas) that ensures you and your agents can offer frictionless support. It scales customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one unified view of the customer.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Sqwad specializes in customer relationship outsourcing. We bring together experts in sales, support, and customer service to deliver tailored solutions that combine human expertise with advanced management tools, enabling real-time monitoring and control of each assignment.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description Storm Reply designs and delivers innovative Cloud solutions (IaaS, SaaS, PaaS) for major enterprises across Europe and worldwide. The company is an AWS Premier Consulting Partner.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
Description Let’s imagine together an intelligent and creative way of speaking out that carries authority.
Are your topics complex? Are your audiences demanding? Are your markets being shaken up (technological disruptions, new industrial contexts, political and geopolitical shifts, ecological crises…)?
Then we are the agency you need!
Are your topics complex? Are your audiences demanding? Are your markets being shaken up (technological disruptions, new industrial contexts, political and geopolitical shifts, ecological crises…)?
Then we are the agency you need!
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content marketing strategies
Description **SWIFTASK is a B2B AI SaaS platform**
- An **AI HUB** giving you access to all the latest models
- An **AI Agent Factory**: creating an agent has never been easier — 2,000 connectors, native data integration
- **AI Governance**: Security & strategic independence
**8,000+ agents created, 20,000 users**
- An **AI HUB** giving you access to all the latest models
- An **AI Agent Factory**: creating an agent has never been easier — 2,000 connectors, native data integration
- **AI Governance**: Security & strategic independence
**8,000+ agents created, 20,000 users**
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial Intelligence for Recommendations
Description Tagadamedia specializes in performance-based B2C traffic generation and lead acquisition. It leverages proprietary websites and GDPR-compliant opt-in mechanisms to deliver qualified and verified data.
From data rental to “hot” lead generation, boost your sales with Tagadamedia!
From data rental to “hot” lead generation, boost your sales with Tagadamedia!
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Databases
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Drive/Web to store
- DATA COLLECTION AND ANALYSIS - Big Data and data management
Description Talkdesk® is a global AI-powered cloud contact center leader. Talkdesk CX Cloud & Industry Experience Clouds help enterprises of all sizes deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for customers and improve the bottom line.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Change Management / Transformation
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description Pioneer and pure player in Conversational and Voice AI Agents with over 10 years of expertise, TALKR is powered by its no-code platform and 11 off-the-shelf AI agents and enables fast and scalable deployment across industries.
TALKR delivers natural language interactions across phone, web & messaging with up to 92% first-contact resolution.
TALKR delivers natural language interactions across phone, web & messaging with up to 92% first-contact resolution.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
Description Handicall and Teletech, two experts in outsourced customer experience, are joining forces to deliver performance and responsibility at the heart of every interaction. A complementary partnership that combines operational excellence, quality of service, artificial intelligence and innovation, without ever losing sight of the essential: People.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Terracall, the first mobile operator to offer plans with an AI-powered virtual assistant. Designed to transcribe, summarize, and analyze calls, it identifies key data, integrates information into CRMs, and ensures data security. A new era of mobile telephony combining innovation, efficiency, and cutting-edge technology.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Telecom operator and Voice over Internet Protocol (VoIP)
- DATA COLLECTION AND ANALYSIS - Data collection automation
- DATA COLLECTION AND ANALYSIS - Speech to text
Description A customer relations expert for 20 years and with 1,500 talents across France and abroad, Tersea supports its partners through a tailored approach and proprietary Tech tools. Customer service, sales force, back-office: Tersea covers every step of the customer journey for an enhanced and high-performing customer experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description A brand of The LINKS Group, tête-à-tête is an outsourced customer relationship management center based in Nantes, 100% Made in France, supporting multi-sector brands in managing their customer relations and optimizing their commercial performance.
We specialize in omnichannel customer relationship management.
We specialize in omnichannel customer relationship management.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description TOPS Consult is a service company dedicated to Customer Relationship Transformation. It supports companies in defining and implementing their Relationship Signature, improving the Customer Experience, training and motivating teams, and intelligently integrating new AI tools.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer journey mapping
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
Description ToumAI delivers multilingual, culturally aware voice AI for enterprises. Our HolistiCX suite combines VoiceBots, Voice Analytics, and APIs to automate conversations, analyze interactions, monitor quality, detect emotions, and generate actionable insights across languages—powering inclusive and scalable customer experiences.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description TP is a global leader in digital business services to deliver enhanced customer experience. With 490,000 employees across nearly 100 countries, TP designs, delivers and orchestrates AI solutions to optimize every stage of the customer journey for the world’s leading brands.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
Description Tricom France is a commercial company that supports French businesses in their outsourcing projects in Tunisia, ensuring full compliance with French legal requirements and GDPR regulations. Operational activities are handled by Tricom Tunisia, the group’s certified call center, holding ISO 9001 and ISO 18295 certifications.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
Description With 27 years of expertise and 650 seats across 3 sites, TCC is a pioneer in outsourcing and customer service, combining European Quality with Tunisian Agility.
Structured around 4 divisions - Customer Service, Medical Care, Business Development, and Digital - TCC is RSE-certified, ISO 9001 & 18295-1 certified, and GDPR compliant
Structured around 4 divisions - Customer Service, Medical Care, Business Development, and Digital - TCC is RSE-certified, ISO 9001 & 18295-1 certified, and GDPR compliant
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description How many trips for a simple disconnected cable? Urgentime is the video assistance service that allows your teams to diagnose and resolve issues remotely, without an app, in just one click. Designed to be effortless to adopt and supported by real human assistance: 80% of incidents are resolved on the first call.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description For over 25 years, leading brands worldwide have trusted Validity to achieve end-to-end marketing success—using trustworthy data as a key advantage. Our AI-powered platform—led by flagship products DemandTools, Litmus, and BriteVerify—helps teams drive stronger engagement, work smarter, cut costs, and grow faster. Learn more at Validity.com.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Personalized content
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - E-Mail Builder
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personnalisation
Description Verint® is a leader in CX Automation.The world’s most iconic brands—including more than 80of the Fortune 100 companies—use Verint Open Platform
and our team of AI-powered bots to achieve AI Business Outcomes, Now™ .
With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions for elevated CX.
and our team of AI-powered bots to achieve AI Business Outcomes, Now™ .
With Verint, organizations can meet the challenges posed by continued growth in the number of customer interactions for elevated CX.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
Description French software publisher for contact centers, specialized in omnichannel customer interaction management. Automate and optimize your customer conversations with conversational AI. Sovereign technology, hosted and secured in France, ISO 22301 certified. Over 150 million interactions processed by AI every year.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description VIAVOO is the unified Customer Intelligence platform that combines Text Analytics and generative AI to unlock CX | UX insights across customer feedback, reviews or conversations and prioritize real-time business actions.
40+ integrations and 3500+ pre-built AI models across 60+ verticals.
40+ integrations and 3500+ pre-built AI models across 60+ verticals.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Hear the voice of your customers with VIDDDY! We turn scattered feedback from 1,000+ connectors into valuable insights in seconds. No more data chaos or missed opportunities. VIDDDY replaces manual analysis with proven AI efficiency, saving time and money. The VIDDDY family of AI agents helps your service and marketing teams work more efficiently.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer intelligence
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description VIPP is by your side every day to improve your customer relationships and performance: interaction management, lead generation, custom software development, optimisation of your business processes through dedicated BPO and augmented BPO teams.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Workstation ergonomics
- DIGITAL MARKETING STRATEGIES AND TOOLS - Responsible digital marketing / Responsible digital communication / Eco-responsible targeting
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
Description Vocalcom is the AI-First contact center platform. AI agents handle millions of conversations across voice, chat, email, SMS, WhatsApp, and social media — driving high-value interactions and 24/7 service. One platform. Every channel. Effortless scale. Maximum impact.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Interactive Voice Response (IVR) and Computer Telephony Integration (CTI)
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- DIGITAL MARKETING STRATEGIES AND TOOLS - Multi-channel relationship marketing
Description Voicecom is one of the leaders in outsourced omnichannel Customer Experience management. Our expertise in customer relations, our technical infrastructure and our 800 qualified and multilingual employees enable us to meet the quantitative and qualitative commitments of our customers with very high expectations.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Voice of the Customer Collection
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Quantitative and qualitative customer studies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- DATA COLLECTION AND ANALYSIS - Customer feedback and surveys
Description Volubile automates your inbound and outbound calls with ultra-realistic AI voice agents (50+ languages) that understand, converse, and act.
Reception, prospecting, appointments, follow-ups, support, human handoff when needed. Volubile operates 24/7, with no volume limit.
400+ companies across all industries trust Volubile.
Reception, prospecting, appointments, follow-ups, support, human handoff when needed. Volubile operates 24/7, with no volume limit.
400+ companies across all industries trust Volubile.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Voxpay secures and simplifies omni-channel payments (Phone, SMS, Email, Chat). PCI-DSS certified, our solution integrates seamlessly with your ecosystem (CRM, Call Center) to turn compliance into a conversion driver. Provide your customers with a smooth journey and maximum security while optimizing your global payment collection.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Online payment management and security
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Secure payment
Description Transform customer relations with GOBOT by WEBCOOM! On WhatsApp, it streamlines interactions and digitizes your services. Come discover and test it at our booth A01 at ALL4Customer 2026 – the innovation that transforms everyday business.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - IT services integrator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description Webofly is a digital acquisition agency specializing in high-intent, ultra-qualified leads. Since 2016, it has driven B2C growth via Google Ads with a premium turnkey solution: exclusive leads, its proprietary Prospefy platform, and expert appointment setting. It converts digital interest into confirmed business opportunities at scale.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Performance marketing
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - AI-Powered Solutions
Description Our AI Agents help e-commerce brands turn traffic into revenue without added complexity or tech bottlenecks. Webyn analyzes real behavior, detects friction, generates and launches experiments automatically, then personalizes each journey. The result: continuous gains in conversion, revenue, and performance, for humans and LLM-driven buyers alike.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - UX/User Experience
- DIGITAL MARKETING STRATEGIES AND TOOLS - A/B Testing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Conversion
- DIGITAL MARKETING STRATEGIES AND TOOLS - Personnalisation
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - E-Merchandising
Description With CX Suite, Worldline is transforming Customer Relations by combining omnichannel, personalization and artificial intelligence. Our solution helps you create fluid and engaging interactions across all channels. CX Suite boosts your performance and transforms every exchange into an exceptional customer experience.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Software for contact centers
Description XPCloud helps organizations turn customer service into a performance driver. As an expert system integrator for customer service and contact centers, we deploy cloud, automation, and AI solutions to enhance both customer and agent experience. From audit to integration and training, we provide end-to-end, tailor-made support.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - IT services integrator
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer service strategies
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Yampa is the European platform to create, deploy, and operate autonomous AI agents for customer service. Multichannel, multilingual, and connected to business systems, Yampa agents automate thousands of interactions every month for mid sized and large enterprises, with security, sovereignty, and measurable operational impact.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
- E-COMMERCE AND DIGITAL COMMERCE SOLUTIONS - Artificial Intelligence for Recommendations
Description Yuccan is the referral marketing platform that turns your customers into a high-performance acquisition channel. Boost your lead volume and conversion rates by digitizing word-of-mouth. Automate your referral programs, track your ambassadors' recommendations, and reward your network with a simple and scalable solution.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- DIGITAL MARKETING STRATEGIES AND TOOLS - Affiliate Marketing
Description A subsidiary of MV Group, Yumens BtoB is a leading digital marketing consultancy. We empower SMEs and mid-caps to scale their business. Our experts leverage Data, Content, Inbound, ABM, SEO, and HubSpot CRM to drive sustainable growth. Transform your sales performance and generate high-quality leads with us.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - Content Marketing & Social Selling
- DIGITAL MARKETING STRATEGIES AND TOOLS - Marketing Automation
- DIGITAL MARKETING STRATEGIES AND TOOLS - Influence marketing
Description Yuri & Neil helps demanding brands achieve sustainable growth by aligning desirability, performance, and operational excellence. Our Global Search approach (search engines, social, marketplaces, conversational) turns every intent into value. 130 experts + AI to boost SEO/GEO, SEA/SEM, data, branding, CRO, UX/UI, CRM, CDP, and training.
Activities
- DIGITAL MARKETING STRATEGIES AND TOOLS - A/B Testing
- DIGITAL MARKETING STRATEGIES AND TOOLS - Acquisition
- DIGITAL MARKETING STRATEGIES AND TOOLS - SEO and SEM
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Media / Social Media Management
- DIGITAL MARKETING STRATEGIES AND TOOLS - Social Paid
Description Zaion is the French specialist in Agentic AI for Customer Experience.
Combining deep technological and operational expertise, Zaion develops sovereign, purpose-built AI solutions deployed across voice and digital channels to automate interactions, augment agents in real time, and turn conversational data into measurable operational performance.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Employee assistance tools
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support technologies (chatbots, callbots, messagingbots, and virtual assistants)
Description Zendesk delivers exceptional AI-powered service with the Resolution Platform, combining automation, AI agents, and human expertise to enhance customer experience. Easy to use and scale, it helps businesses improve efficiency, strengthen relationships, and grow. Learn more at zendesk.com.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer self-service autonomy
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer knowledge / Data
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer loyalty management
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Artificial Intelligence and Customer Service
Description Zoho is a technology company and software publisher that has been supporting businesses for nearly 30 years. With over 130 million users and 20,000 employees, we offer a suite of over 55 applications covering all business needs: sales, marketing, customer support, HR, finance and productivity. Present in 150 countries,
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer data analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Data security and compliance
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Mobile and cloud-based CRM solutions
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - CRM / SOCIAL CRM / Omnichannel management platform
- DATA COLLECTION AND ANALYSIS - Big Data and data management
Description Zoom’s mission is to provide a platform for unlimited human connection, enhancing employee and customer experiences. AI-powered Zoom Workplace streamlines collaboration and boosts productivity. With Zoom Contact Center, Zoom’s cloud CX solution exceeds expectations 24/7 via AI chatbot, real-time agent coaching, and higher ROI.
Activities
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer support and experience
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Conversation analysis
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Contact centers / Outsourcing customer relationship
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer engagement and loyalty
- CUSTOMER RELATIONSHIP MANAGEMENT AND USER EXPERIENCE - Customer interaction management