Conferences & workshops organized by ARMATIS
Case studies: Integrating new technologies to support customer service representative and enhance the customer experience
The integration of artificial intelligence (AI), natural language processing (NLP) and advanced data analysis is driving new operational models and new experiences for customers (CX) and advisors (EX).
These advances are redefining customer interactions, offering more personalized, efficient and contextual solutions.
In this masterclass, you'll discover practical examples of how new technologies can be integrated to reduce friction and effort for customers and agents, and boost efficiency and productivityConference Moderator:
Arnaud BOUCHAUD
Head of Digital Solutions – ARMATIS
Speakers:
Laure BERRUT
Head of Customer Service – GROUPE PRINTEMPS
Lynda BENBAZIZ
Team Lead – GROUPE PRINTEMPS
Armatis is a specialist in Customer Experience services (CX) for over 30 years in France and abroad. 9,000 experts who share a common vision : "Your Customer First" to work with you across the entire customer journey, with multi-sector solutions for all interaction channels in a French-speaking and multilingual environment.
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4