Conferences & workshops organized by CALL OF SUCCESS

50% of the success of your outsourcing project depends on you!
Keys for an effective and rigorous management of your outsourced activity.
From the set-up to the day-to-day running of your Call Centre, Call of Success shares with you methods and tools you need to know to make your outsourcing project a success.
 
👉 The 8 key steps to a successful setup
👉 The 5 main steering meetings for an effective production management
👉 AI to control, monitor and improve speech quality
👉 Our recommendations for establishing a win-win remuneration model
Célia Chambellan, CEO of Call of Success and expert in managing external Contact Centres, will share her methodology and feedback.

Many companies outsource their customer or sales services to save money. But how much does an external Call Centre really cost?
👉 What factors affect prices?
👉 What are the market rates by location?
👉 Are there hidden costs to be anticipated?
👉 What is the right business model for remunerating your partners?
 
Lucie Rieucros, Sales Director at Call of Success, will share her findings from the dozens of calls for tender and proposals of outsourcing projects she experienced in recent years.
Laurent Pelletier, Director of Customer Relations for the Interflora Group, will share his experience and his vision of the market following a recent call for tenders.