Conferences & workshops organized by CERITEK
The future of customer experience is in the cloud, SPB's first steps towards AI
We'll explore SPB's first steps towards AI in the cloud, illustrating customer experience trends in 2024. The migration has enabled SPB to effectively integrate cloud platforms and emerging technologies, while highlighting its API and hub model as a true driver of business transformation. This transition demonstrates that the future of customer experience lies in the strategic integration of cloud and AI, driven by a business vision focused on innovation and customer satisfaction.
Speakers:
Yann CROQUELOIS
Account Manager CX – CERITEK
Christophe BOURDOISEAU
Software Configuration & Integration Manager – SPB
CERITEK is a consulting and services company specializing in the design, implementation, and maintenance of innovative, high-value-added solutions for contact centers. Our mission: tailor, optimize, and evolve solutions to simplify operations and enhance the complete customer/agent experience.
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4