Conferences & workshops organized by CGI/MICROSOFT

27 March 2024 12h00 to 12h45 Masterclass 5 Masterclass

Move-to-Cloud and AI Copilot perspectives for a Microsoft Omnichannel Contact Center: feedback from the Caisse des Français de l’Etranger with CGI

Discover how CGI and Microsoft supported the Caisse des Français de l’Etranger in migrating its contact centers to the Cloud.

This masterclass allows you to explore:

Microsoft's contact center solution: Digital Contact Center Platform,

The feedback from CFE and CGI in this move-to-cloud project, which went into production during the summer of 2023,

And the outlook for the evolution of CFE's customer service in 2024 around MS DCCP and CoPilot solutions.

Conference Moderators:

Terence PERROD
Product Manager Customer Service – MICROSOFT

Valentin FOUCHER
Contact Center Functional Consultant – CGI

Speakers:

Franck POINCLOUX
Contact Center Architect – GCI

Michaël HERAULT
Chief Information Officer – CAISSE DES FRANÇAIS DE L’ETRANGER

Laetitia SOFFACK
Sales Specialist Customer Service – Microsoft – MICROSOFT

Aurélie RUBIO
Project Manager – CAISSE DES FRANÇAIS DE L’ETRANGER

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

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1er, 2 & 3 AVRIL 2025

Paris porte de Versailles Pavillon 4

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