Conferences & workshops organized by LIZ
26 March 2024
10h00 to 10h45
Masterclass 8
Masterclass
Customer service enhanced by semantic and emotional analysis
At the forefront of detecting customer feedback using AI
Find out how Citygo uses Liz.cx to prioritise customer service feedback objectively in order to :
- Provide product teams and senior management with concrete ideas for adapting the offering to new mobility patterns
- Improve the customer experience by responding to pain points in order to build loyalty and increase the retention of service users
Conference Moderator:
Marion BLANC
CEO – LIZ
Speaker:
Michael BUCZYNSKI
Head Of Customer Service & Customer Experience – CITYGO
Liz is a semantic and emotional AI platform that enables you to collect, centralise and analyse all your customers' sources of expression. By highlighting your customers' feelings and emotions, Liz helps you to offer them distinctive and lasting experiences.
G65 + Masterclass
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