Conferences & workshops organized by LIZ

26 March 2024 10h00 to 10h45 Masterclass 8 Masterclass

Customer service enhanced by semantic and emotional analysis

At the forefront of detecting customer feedback using AI
Find out how Citygo uses Liz.cx to prioritise customer service feedback objectively in order to :

  • Provide product teams and senior management with concrete ideas for adapting the offering to new mobility patterns
  • Improve the customer experience by responding to pain points in order to build loyalty and increase the retention of service users

Conference Moderator:

Marion  BLANC

Marion BLANC
CEO – LIZ

Speaker:

Michael  BUCZYNSKI

Michael BUCZYNSKI
Head Of Customer Service & Customer Experience – CITYGO

Liz is a semantic and emotional AI platform that enables you to collect, centralise and analyse all your customers' sources of expression. By highlighting your customers' feelings and emotions, Liz helps you to offer them distinctive and lasting experiences.

G65 + Masterclass

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