Conferences & workshops organized by Q°EMOTION
Emotional and semantic analysis: use cases around generative AI and conversational data
Q°emotion will show you how to use emotional analysis, conversational data, and generative AI to impact your customer experience. In particular, you will learn:
1. How to couple emotional and semantic analysis with generative AI to improve your customer experience?
- the types of data to focus on
- the benefits of conversational data analysis
- emotional vs. sentiment analysis
- using generative AI to detect irritants
2. Applications and live demo of the Q°emotion expert platform
- key modules: Customer Journey, Insight Wall, Benchmark and Emotional Mapping
- key functionalities: automatic generation of irritants thanks to AI, summary view of themes, analysis
3. Banking, Automotive and Tourism use cases
- challenges and issues
- benefits and quantified results
Conference Moderator:
Grégoire PFIRSCH
Cofounder – Q°EMOTION
Q°emotion is a solution for semantic and emotional analysis of customer comments to improve the Customer Experience, reduce irritants in the customer journey and increase Net Promoter Score. Our technology is based on NLP algorithms to automatically process and classify textual data in multiple languages.
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4