Conferences & workshops organized by RINGCENTRAL

On average, almost 48% of French people have contacted customer services via emerging digital channels, using 4 different channels in 2023*. RED by SFR's response to this growing use of digital channels is not new.

As a visionary brand, RED by SFR chose more than 10 years ago not to offer directly the telephone channel to its 5 million subscribers. A daring gamble, but one that is in line with the DNA of this brand, which has integrated all the codes of digital since its creation.

So how do you optimise the management of over 150,000 digital interactions per month? In this context, how can we ensure a personalised response? And what about responsiveness, without sacrificing quality of service?

Julien Rio, CCXP expert at RingCentral, and Julien Darrigan, Head of Digital Customer Relations at RED by SFR, will show us how to ensure a fluid digital experience that meets consumers' demands for immediacy and precision.

*Source: Observatoire des Services Clients 2023 by BVA and Customer Service of the Year.

Nearly 800 agents run the service centre for more than thirty major European brands...  Optimising processes to reduce resolution times and improve user satisfaction is a constant challenge. Come and find out how Sopra Steria has banked on a cloud, omnichannel and AI-based approach supported by RingCentral solutions to meet it.