Conferences & workshops organized by SATISFACTORY
+5 satisfaction points: Enedis and SatisFactory's winning strategy to reduce the number of unsatisfied customers
Think the public sector is lagging behind when it comes to customer satisfaction?
With 37.5 million customers, multiple business lines and contractual satisfaction indicators,Enedis is an inspiring example
for any company in the private sector.
The development of technological tools and the acculturation of employees have enabled Enedis to become a mature company in the management of its customer experience.
- How is it organized?
- How is it deployed to cover the entire customer journey?
- Why focus on "not at all satisfied" customers?
Want to know more about their recipe for success?
đź“ŤCome along to our workshop on Wednesday March 27 at 10am, room 6.
(Masterclass in French)
Conference Moderator:
Bertrand CHRISTOPHE
Sales Director – SATISFACTORY
Speaker:
Sandrine LIUCCI
Customer satisfaction surveys manager – ENEDIS
French publisher of a SaaS solution for managing and analyzing the voice of the customer. We start with your customer journey, centralizing and analyzing feedback from all sources with our AI and semantic analysis. You'll quickly identify ways to improve the customer experience, and ways to motivate your staff.
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4