Conferences & workshops organized by YAMPA

Antalis, Bankin’ and Testwe share how they activated AI agents to turn them into a true lever for operational performance and growth. From sales to collections, the objective goes beyond automation: improving SLAs, reducing operating costs, and increasing customer satisfaction. By connecting AI agents to core business systems and managing them with clear KPIs, these B2C and B2B companies moved from experimentation to industrial-scale deployment. Thierry Spencer, recognized customer experience expert and author of the blog Sens du client, will provide his perspective on how the era of AI agents is reshaping customer experience and redefining performance standards. A concrete discussion on how to turn customer operations into a sustainable competitive advantage.