Conferences & workshops organized by TERSEA
Evaluate 100% of meaningful customer conversations? Renault did it.
The automotive sector is undergoing a revolution. Volumes and the complexity of requests are exploding. Customers demand accurate, fast responses across all channels, at any hour. And all of this while keeping costs under control.
How did Alhena, Tersea Group's automotive contact center, rise to this challenge for Renault through AI?
Conference Moderators:
Nathalie COLOMBEL
Director of CRM, Digital & Sales Tools – RENAULT GROUP
Frédéric MÉRY
General Manager – ALHENA (GROUPE TERSEA)
A customer relations expert for 20 years and with 1,500 talents across France and abroad, Tersea supports its partners through a tailored approach and proprietary Tech tools. Customer service, sales force, back-office: Tersea covers every step of the customer journey for an enhanced and high-performing customer experience.
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24th, 25th & 26th March 2026
Paris Porte de Versailles Pavillon 4