Conferences & workshops organized by APENDAY

Customers interact across multiple channels, and every touchpoint is an opportunity to enhance experience, loyalty, and acquisition. By letting your customers choose their preferred channel and automating simple requests, your teams can focus on high-value interactions.

Apenday centralizes all interactions — appointment booking, chatbot, video assistance, live chat, automatic call-back — and adapts to your customers’ habits without imposing a single channel. Offering multiple contact points from the very first interaction helps streamline journeys, contextualize every exchange, and drive engagement.

Fnac Darty will share its feedback and explain how the platform helps orchestrate customer interactions. Every exchange becomes a lever to improve the customer experience and strengthen loyalty, while making teams’ work easier and creating more consistent customer journeys.