Conferences & workshops organized by ILLUIN TECHNOLOGY

Through a retrospective analysis of the Bouygues Telecom project, illustrated with numerous demos of the ILLUIN Dialogue and Analyze platforms, relive the large-scale deployment of cutting-edge Agentic AI innovations at the heart of the telecom operator’s omnichannel conversational assistants.

Simon Giraudy, Director of Strategy, Tools & Customer Experience Innovation at Bouygues Telecom, will take you behind the scenes of this transformative project, revisiting its innovative design approach, technological choices, and the tangible business and customer benefits delivered.

At the same time, Robert Vesoul, CEO of ILLUIN Technology, will highlight the must-watch Agentic AI trends for 2026 that are reshaping Customer Experience and are fully embedded in ILLUIN Technology’s advanced AI product suite. While ILLUIN Dialogue integrates all the capabilities required to design and deploy state-of-the-art AI Agents and assistants, Agent Analyzer serves as the control tower for agentic systems in production, overseeing and securing their large-scale deployment.

Together, both experts will also emphasize key success factors behind large-scale conversational AI projects, including multi-agent and composite AI production architectures (specialized agents for billing, offers, and customer tracking), as well as the development of an ultra-high-quality real-time voice experience, highlighting the innovative nature of the project without compromising performance or customer experience.

In the era of the agentic revolution, Customer Experience is particularly well-suited for large-scale deployment of AI agent systems at the core of enterprise customer journeys. This shift makes robust monitoring and supervision essential.

A true control tower for agentic systems, ILLUIN Technology’s integrated supervision module, Agent Analyzer, enables real-time oversight of interaction quality, response times, tool execution, agent behavior control, resource consumption, and cost management, all within large-scale AI Agent deployments.

In parallel, the solution includes continuous optimization capabilities: prompt enhancement, conversation simulation, and robustness testing against sensitive topics, ensuring performance, reliability, and strong business alignment of AI Agents deployed across customer journeys.

• Through expert insights and live demos of Agent Analyzer, this workshop will enable you to :
• Understand why supervising agentic systems is critical to maximizing business value
• Structure your approach to governing AI Agent deployments
• Envision your own Agentic AI use cases
• Identify the full range of client benefits such a solution delivers (performance, tool usage, guardrails, resource consumption, governance, ...)