Conferences & workshops organized by SPRINKLR
24 March 2026
16h00 to 16h50
Amphithéâtre Verdi
Expert Conference
The end of silos: How Decathlon unified all customer interactions
Discover how Decathlon unified all its customer interactions within the Sprinklr platform, bringing every channel together to deliver a true 360° customer view.
The result: more efficient teams, dramatically increased productivity, and large‑scale cost optimization.
At the heart of this transformation, Decathlon will unveil its core model — a standardized approach that can be easily replicated in every country, accelerating deployment and ensuring a consistent customer experience worldwide.
The result: more efficient teams, dramatically increased productivity, and large‑scale cost optimization.
At the heart of this transformation, Decathlon will unveil its core model — a standardized approach that can be easily replicated in every country, accelerating deployment and ensuring a consistent customer experience worldwide.
Conference Moderator:
Valentin DURA
Lead Solutions Architect – SPRINKLR
Speakers:
Cécile SCHELFOUT
Digital Product Manager – DECATHLON
Julien MOLVEAUX
Senior Engineering Manager – DECATHLON
Michael DE ABREU
Lead Managed Services Consultant – SPRINKLR
Sprinklr Service is the first purpose-built Contact Center as a Service (CCaas) that ensures you and your agents can offer frictionless support. It scales customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one unified view of the customer.
Stand D11 + Workshop
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