Conferences & workshops organized by OUTSOURCIA

At a time when artificial intelligence in customer service is too often reduced to chatbots and callbots replacing advisors, this roundtable will explore—through concrete testimonials and real-life feedback—the right and wrong uses of automation. We will discuss what can realistically be expected from hybrid models, the relevant criteria for deciding the role of humans within customer journeys, and the technologies that truly matter, beyond the catch-all term “AI”.