Conferences & workshops organized by DIABOLOCOM

25 March 2026 12h00 to 12h50 Amphithéâtre Verdi Expert Conference

From Voice to Agentic AI: Building a Sovereign, High-Performance, Human-Centered Contact Center

How can you turn your contact center into a true growth driver?
Hear the answer through the customer story of AssurOne, a leading player in the insurance market since 2004.
Discover how every stage of the customer interaction can be optimized with the implementation of Diabolocom’s French-built solution - from automated inbound and outbound flow management to agentic AI capable of guiding real-time decision-making.
The result: advisors and supervisors who know what to do, when to do it, and why - powered by a comprehensive, sovereign, AI-augmented platform.

Speakers:

Constance HENRY
Head of Customer Operations – DIABOLOCOM

Rémi GUINIER
Head Of AI Product – DIABOLOCOM

Delphine DROUETS
Operations Director – ASSURONE

Diabolocom is the leading European provider of AI-first cloud-based contact center and customer experience solutions that help organizations deliver seamless, personalized customer interactions at scale. Thanks to proprietary AI technologies, a native telecom infrastructure and advanced CRM integrations, we empower agents across all touchpoints.

Stand D04 + Workshop

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24th, 25th & 26th March 2026

Paris Porte de Versailles Pavillon 4