Conferences & workshops organized by DIAL ONCE

Discover how the partnership between Fnac Darty and DialOnce is transforming the customer experience by putting AI at the heart of customer relations. Franck Boubet, Head of Projects, Steering, and Remote Customer Relations Transformation at Fnac Darty , will share insights on using the DialOnce solution to improve customer self service, satisfaction, and omnichannel strategies.

During this session, we will explore how artificial intelligence streamlines the management of customer requests, ensuring fast and efficient handling while maintaining high satisfaction levels. We will also address the challenges of omnichannality, where every channel, whether voice or digital, integrates seamlessly to provide a consistent customer experience.

Join us to discuss the lessons learned from this collaboration and discover how AI is helping to reinvent customer relations.