Conferences & workshops organized by ODIGO
From interaction to decision-making: AI that assists, analyzes, and transforms the Customer Experience
Beyond automation, AI is becoming a powerful tool to streamline teams’ daily work and support decision-making.
Focusing on interaction analytics, real-time assistance, and Voice of the Customer insights, this roundtable highlights practical use cases where AI simplifies advisors’ day-to-day tasks while enhancing customer satisfaction and business performance through deeper customer knowledge.
Through real-world feedback and concrete examples, discover how to simultaneously improve operational efficiency, employee experience, and service quality.
Conference Moderator:
Anne-Charlotte CHOQUET
Customer Success Manager – GROUPE ODIGO
Speakers:
Valérie SALMON
– SHIMADZU FRANCE
Dominique FERRER
– AIR FRANCE
How actionable AI is transforming customer relationships: Customer experience feedback
Through client case studies, discover how it optimizes interactions, supports smarter decisions, and sustainably enhances performance and satisfaction.
Conference Moderator:
Jean-Denis GARO
– ODIGO
Speakers:
Lora NETO
– GENTTO
Romain GAVA
– DEKUPLE
Benjamin FAYET
– MGEN
Adam LEMPEREUR
– OPTEVEN
Odigo, a french editor and European leader in Contact Center as a Service (CCaaS) solutions, supports businesses and public institutions in transforming their customer relations. Our omnichannel solution, powered by AI and easily integrable with CRMs, ensures a seamless and efficient experience between brands and their customers
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24th, 25th & 26th March 2026
Paris Porte de Versailles Pavillon 4