Conferences & workshops organized by SPEAKYLINK
25 March 2026
16h00 to 16h45
Masterclass 5
Masterclass
Visual Assistance Driving Customer & Agent Satisfaction: Real-World Insights from Loxam & Bosch Siemens
When words are no longer enough, seeing makes the difference.
Through combined feedback from Loxam and Bosch Siemens, this session explores how visual assistance is transforming customer relationships and agents’ day‑to‑day work: faster diagnostics, reduced tension, better‑prepared interventions, and more empowered teams. A practical discussion on operational and human benefits, and the key success factors for a successful rollout.
Through combined feedback from Loxam and Bosch Siemens, this session explores how visual assistance is transforming customer relationships and agents’ day‑to‑day work: faster diagnostics, reduced tension, better‑prepared interventions, and more empowered teams. A practical discussion on operational and human benefits, and the key success factors for a successful rollout.
Conference Moderator:
Cécile GARDIN
Head of Marketing – SPEAKYLINK
Speakers:
Stéphane ALDEANO
Technical Director – LOXAM
Marc ZELE
Technical Coordinator – LOXAM
Laurent PERON
SAV Coordinator – BSH ELECTROMENAGER (BOSCH SIEMENS)
Amy NDIONE
PMO – BSH ELECTROMENAGER (BOSCH SIEMENS)
Speakylink is a French visual assistance solution that enables agents to support customers remotely, in real time, via a smartphone or a computer. 100% GDPR‑compliant and requiring no download, Speakylink speeds up issue resolution, enhances the customer experience, and improves agent efficiency.
Stand E44 + Workshop
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23th, 24th & 25th March 2027
Paris Porte de Versailles Pavillon 6