Conferences & workshops organized by MIRALIA

With the explosion of incoming messages (emails, forms, documents), companies must balance responsiveness, reliability, and quality of service. Miralia, with its neuro-symbolic AI, offers a powerful, explainable, and compliant (GDPR, AI Act) solution that sorts, clarifies, and transmits essential information without breaking the human connection.

Led by Killian Vermersch, CEO of Miralia, this workshop explores best practices for deploying AI to serve businesses and customers. Through concrete case studies, informed selection criteria, and a structured methodology, this workshop will provide clear guidelines for choosing the right AI,used at the right level.

• The specific challenges associated with analyzing, understanding, and automatically classifying customer messages.

• Strategic questions to answer before, during, and after implementation.

• The specific features of neuro-symbolic AI: why and how it stands out in message processing.

• The importance of explainability, reliability, and risk control in sensitive environments.

• How can you achieve an immediate ROI, relieve pressure on your teams, and boost customer satisfaction ?

A workshop for customer relations, operations, and digital transformation managers, featuring real-world feedback and directly applicable integration tips.