Conferences & workshops organized by ELIUM - KNOWLEDGE BASE & IA
Docaposte x Elium: scaling customer service without scaling costs through knowledge management and AI
When you're growing fast, how do you keep service quality high without burning out your product teams? Docaposte's Digital Trust Solutions business unit shares how they expanded their team whilst actually improving performance and customer satisfaction.
Their knowledge management strategy – powered by sovereign solution Elium – delivered wins across 3 fronts: agent autonomy (fewer escalations), faster onboarding, and centralised procedures that guarantee consistent responses. The bonus? Structured knowledge ready for AI to tap into, future-proofing their customer relationships.
Conference Moderator:
Gregory CULPIN
CCO – ELIUM - KNOWLEDGE & IA
Speaker:
Gwladys VIALLE
Head of Customer Care – DOCAPOSTE
European SaaS solution that centralises operations and customer service knowledge with customers like Fnac Darty, Vinci and L'Oréal. Fast access to reliable information, accelerates onboarding x2 and boosts productivity by 20%. Integrates with O365 and your CX/CRM/ITSM tools.
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24th, 25th & 26th March 2026
Paris Porte de Versailles Pavillon 4