Conferences & workshops organized by KIAMO

Discover how Boulanger, voted Customer Service of the Year (ESCDA) for the fourth consecutive time, puts innovation and customer satisfaction at the heart of its strategy by leveraging the power of Kiamo’s omnichannel distribution engine combined with AI.

Boulanger will share concrete levers that enable its customer service teams to improve operational efficiency without compromising either the customer experience or the advisor experience.

On the agenda:

• Enhanced personalization through refined customer segmentation for more targeted interactions.

• Optimized assistance powered by conversational AI and intelligent callbacks for smoother operations.

• In-depth analysis of call recordings to better understand customer needs and expectations.