Conferences & workshops organized by FEEDAE

Coaching, Compliance & Lead Management: How two national networks leverage 100% of their field interactions with Conversational AI.

Your top advisor converts 3 times more than your lowest performer. The difference? It’s all in the conversation. But with dozens of branches and hundreds of field agents, how do you identify what the best are doing and turn it into your gold standard?

At Feedae, we believe the best sales script isn't in a PowerPoint—it’s already living inside your conversations.

On the Agenda:

1. Conversational Analytics in France: An Unfiltered Overview How it works in practice, its strengths and limits, and how Feedae models Lead Scoring and Sales Resilience (combativeness) using AI.

2. The Keepcall Case Study (8,000 calls/day in the tourism sector) Patrick Metivier, CEO (and former CEO of Carrefour Voyage), will share the impact of conversational analytics on their organizational model: data management, sales pitch quality, and deep customer needs analysis.

3. The Premista / Ymanci Case Study (Banking intermediation, 135+ branches) Hugues Rolland du Roscoat, Marketing & Digital Director, will explain how to drive both sales performance and regulatory compliance using the same data, from first contact to closing.

4. Field Insights: What your top performers do that your scripts don't catch. The 5 keys to moving from "gut feeling" management to data-driven coaching.

You will leave this workshop with an actionable method to transform every sales conversation into a lever for collective performance.

📍 Limited seating available – Don’t miss this practical workshop!

How Indépendance Royale transformed its customer service through conversational analytics

Invisible pain points, non-compliance, avoidable repetitions... The most valuable insights are hidden in the 98% of calls that no one listens to. But with thousands of calls per day and growing compliance requirements, how can you capture what your dashboards miss and turn it into concrete action?

At Feedae, we believe that quality shouldn't be managed via sampling; it should be driven by exhaustivity.

On the Agenda:

• Quality Monitoring + CSAT: Managing in two dimensions Why analyzing agent performance alone is no longer enough. Learn how to track customer sentiment throughout the call to pinpoint exactly where satisfaction drops, why, and what works to win it back.

• The Indépendance Royale Case Study (#1 in senior home solutions, 200+ advisors) Coralie Granet, Marketing & Customer Relations Director, will explain how they transitioned from sampling to analyzing 100% of interactions to standardize their messaging and ensure total compliance.

• Field Insights What your manual evaluation grids aren't catching. Discover the 5 keys to moving from sampling-based quality monitoring to data-driven conversational management.

The most valuable insights are in the 98% of calls that no one listens to.

You will leave this workshop with a concrete method to manage quality, compliance, and customer satisfaction across 100% of your interactions, along with the first benchmarks to take action within your organization.

📍 Limited seating available – Don’t miss this practical workshop!