Conferences & workshops organized by VERINT SYSTEMS SAS

How Verint Planning Transforms the Customer Experience — From Front to Back Office
Verint WFM in Action: How to Eliminate Backlogs in the Back Office, Reduce Unnecessary Contacts Reaching the Contact Center, and Boost Customer Satisfaction
Effective planning for the contact centers and Back Office helps improve your customer service, reduce costs, streamline operations, and limit unnecessary contacts.
It is essential to:
- Ensure a high-performing, balanced organization focused on the customer experience
- Avoid overloading your teams
- Reduce stress related to inventory and activity peaks in the contact centers and Back Office
- Improve employee engagement

From CCaaS to AI-Boosted WFO Performance: an educational, demonstrative workshop… and no filters on the tough questions.
1- CCaaS & Hyperscalers: what cloud telephony alone can no longer solve
2- Activeo + Verint: a smart integration to transform a CCaaS into a performance engine
3- Tough Questions: the All In One vs Best of Breed