Conferences & workshops organized by ENGHOUSE INTERACTIVE

24 March 2026 12h30 to 13h00 Agora Beethoven Workshop

Zero friction, maximum impact: The new AI equation for Customer Relations

Endless wait times, stressed advisors, and unused data are a thing of the past. Explore the Enghouse platform that reinvents your customer service. Discover how our Virtual Advisors act as true members of your team, not just filters, following the same rules, business processes, and KPIs as humans. Free up your employees with our latest innovation, Enghouse Agent Assist, which introduces a zero-search standard and redefines the advisor experience to preserve your teams' energy during complex decisions. Finally, fully automate your quality assurance on 100% of your interactions with our AI, and go far beyond traditional NPS surveys with our Voice of the Customer module, which transforms your conversations and customer feedback into directly actionable insights for all your teams.


Translated with DeepL.com (free version)


Speaker:

Taoufik MASSOUSSI

Taoufik MASSOUSSI
Product Manager – ENGHOUSE INTERACTIVE

Enghouse Interactive, is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.

Stand G15 + Workshop

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24th, 25th & 26th March 2026

Paris Porte de Versailles Pavillon 4