Conferences & workshops organized by CONCENTRIX
AI & Customer Experience: Reinventing customer advisor training
This masterclass explores how artificial intelligence is transforming the training of customer advisors. Discover how to leverage AI to personalize learning journeys, simulate real-life customer interactions, analyze performance in real time, and accelerate skill development. A practical and strategic session designed to modernize your training programs and elevate customer experience outcomes.
Concentrix is a global leader in technologies and services dedicated to CX transformation. We help companies rethink their customer journeys, modernize their operations, and fully activate the potential of AI. From strategy to execution, we design integrated solutions that connect consulting, operations, technology, and data.
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24th, 25th & 26th March 2026
Paris Porte de Versailles Pavillon 4