Conferences & workshops organized by CONCENTRIX
From Knowledge Transfer to Growth: How AI Is Transforming Learning Culture and Customer Relationships
This masterclass explores how artificial intelligence is transforming the training of customer advisors. Discover how to leverage AI to personalize learning journeys, simulate real-life customer interactions, analyze performance in real time, and accelerate skill development. A practical and strategic session designed to modernize your training programs and elevate customer experience outcomes.
Conference Moderator:
Cyril PATTEGAY
Learning & Development Lead – CONCENTRIX
Concentrix is a global leader in technologies and services dedicated to CX transformation. We help companies rethink their customer journeys, modernize their operations, and fully activate the potential of AI. From strategy to execution, we design integrated solutions that connect consulting, operations, technology, and data.
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23th, 24th & 25th March 2027
Paris Porte de Versailles Pavillon 6