Conferences & workshops organized by AVAYA

Artificial Intelligence is no longer just a promise; it's an essential reality that is already profoundly transforming the daily lives of contact center agents. By automating repetitive tasks and providing the right information in real time, AI augments agents and allows them to focus on what matters most: a high-value customer relationship.

The result: greater efficiency, less stress, more engaged employees—and an improved customer experience.

However, turning this promise into operational success can be complex:

• What are the prerequisites?

• How do you choose the right tools?

• How do you ensure adoption by your teams?

• How can you be sure that the technological investment will translate into a real performance gain?

In this workshop, we will explore the transition from the traditional contact center to the era of the augmented agent. We will highlight the tangible contributions of AI and new technologies, as well as the prerequisites and change management strategies required to turn your technology investment into real operational performance.

Managing heterogeneous tools, justifying your return on investment, juggling multiple channels... Your job is exciting, but it can be exhausting.

Do you recognize yourself in these situations?

• The headache of unified reporting that takes you days to compile.
• The frustration with disjointed customer journeys and loss of context.
• The stress of having to personalize the experience without the right tools.
• The difficulty of integrating AI simply and with a real impact.

If this resonates with you, then this workshop is for you.

Based on 10 use cases, we will show you how Avaya Infinity can solve them simply and effectively.

You will leave with:

• Actionable solutions to your daily problems.
• A clear vision of the impact of AI on customer experience.
• Strong arguments for your transformation projects.