Conferences & workshops organized by NICE

See firsthand how AI agents are transforming customer interactions: faster, more personalized, and capable of acting autonomously.
Ready to revolutionize your customer service?

Generative AI is transforming how service operations are delivered. In IT service centers, agents must handle increasingly complex requests while maintaining high levels of service quality and efficiency.

In this session, Sopra Steria will share how the organization leverages AI copilots to support agents in resolving complex IT incidents. With real-time assistance, the organization improves resolution quality, accelerates ramp-up for new agents, and increases operational efficiency.

See firsthand how AI agents are transforming customer interactions: faster, more personalized, and capable of acting autonomously.
Ready to revolutionize your customer service?

Following the rise of GenAI, a new phase is emerging for customer experience: Agentic AI. Agents that can not only respond, but also act, orchestrate processes, and automate complex customer journeys.

 In this masterclass, Accenture will share a practical perspective on the shifts redefining ways of working and CX, as well as the key decisions organizations must make over the next 12–24 months to turn AI’s potential into real business impact.

Agenda:

• The major shifts shaping CX in the age of AI
• The key conditions for successfully deploying Agentic AI at scale
• A live demonstration of an AI Agent in action with NiCE Cognigy.