Conferences & workshops organized by AXIALYS

How can organizations handle a very high volume of calls while still delivering a smooth and high-quality customer experience?

During this session, Romain Kara (SNCF Connect & Tech) and Princia Gossé (Axialys) will share the behind-the-scenes story of the setup designed to support SNCF Connect & Tech customers—an organization that now handles more than 57,000 calls per month and supports 1.3 million customers every year.

Throughout the discussion, they will explore the key strategic choices, the operational best practices implemented, and the role of voice and AI in transforming customer service.

A session designed to uncover real-world insights and the keys to balancing operational performance, innovation, and customer experience at scale.

Following the nationwide outage of June 2, 2021, the SDIS of Morbihan rethought the resilience of its emergency call centers.

Martin Deroide, Deputy Head of the Information Systems Department at SDIS 56, and Nicolas Bougues, CTO of Axialys, will share insights from this technological partnership, which ensures the continuity of emergency lines 18 and 112 through a Cloud-based solution.

How can a vital public service be secured against network outages or cyberattacks?
How can a solution capable of handling hundreds of calls per day, 24/7, be deployed within just a few hours?

A concrete and strategic session on the resilience of critical infrastructures and the key role of the Cloud in supporting public services.