Conferences & workshops organized by MITEL

The contact center can no longer be viewed as a simple entry point to customer interactions.
The most successful organizations are adopting a holistic approach that combines artificial intelligence, industry expertise, and full integration with enterprise communications to create sustainable value.

This session will explore how to deploy AI progressively to improve first-contact resolution, support agents, and automate with the right level of judgment. We will also address the verticalization of customer journeys and conversational agents to meet the specific requirements of sectors such as healthcare, financial services, and the public sector. Finally, we will demonstrate how a flexible, hybrid, open, and secure architecture enables the integration of contact center, unified communications, and data analytics to ensure business continuity, data sovereignty, and measurable ROI.