Conferences & workshops organized by BESPOKE

24 March 2026 12h00 to 12h50 Amphithéâtre Mozart Expert Conference

How does Chopard identify and leverage omnichannel customer behaviour to maximise in-store sales?

While media exposure is often digital, the final conversion remains predominantly physical. How can these two worlds be reconciled in order to measure and optimise the true ROI of your campaigns?
Discover the methodology we deployed for Chopard, structured in three key stages:

  • Upstream (The Data Foundation): How to capture, reconcile and automate the reporting of offline conversions to advertising platforms in order to effectively feed the algorithms.
  • Insights (The Strategic Core): How to decode data to understand hybrid journeys: mapping omnichannel behaviour, measuring conversion rates by channel and by country, and defining a realistic overall target CPA.
  • Activation (Performance): How to translate these insights into concrete media actions: with the key role of strategic framing to optimise key levers (such as the completion of Book an Appointment) and reallocate your budgets to support in-store sales.

Conference Moderators:

Malo DOUART

Malo DOUART
Data & Analytics Expert – BESPOKE

Florentin HILD

Florentin HILD
Director Data & SEO – BESPOKE

Bespoke is a performance, media and shopper consulting agency. With 25 years of expertise and a pure-player DNA, it helps brands stand out in all areas of expression: creation, media, digital performance, data and point-of-sale activation, thanks to a hybrid, orchestrated, results-oriented approach.

Stand D31 + Workshop

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24th, 25th & 26th March 2026

Paris Porte de Versailles Pavillon 4