Conferences & workshops organized by VIADIALOG
Transcribing Millions of Customer Calls in GDPR Compliance Without Sacrificing Performance
How can sovereignty, security, and performance be reconciled in a large-scale Speech Analytics project?
In this session, ViaDialog will share its experience in industrial-scale transcription of millions of customer calls per year, within a framework fully compliant with GDPR and strict internal security requirements.
On the agenda: high-precision technologies, integration into complex information systems, high-volume processing pipelines, data de-identification and minimization…
A concrete use case with performance metrics, well-founded architectural choices, and actionable insights you can directly apply to your sovereign conversational AI projects.
Conference Moderator:
Bergel ALEXANDRE
Account Manager – VIADIALOG
Speakers:
Ariane NABETH-HALBER
Director of Speech AI – VIADIALOG
Laurent PERARNAUD
Head of Project Management – Commerce IT Department – EDF
French software publisher for contact centers, specialized in omnichannel customer interaction management. Automate and optimize your customer conversations with conversational AI. Sovereign technology, hosted and secured in France, ISO 22301 certified. Over 150 million interactions processed by AI every year.
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24th, 25th & 26th March 2026
Paris Porte de Versailles Pavillon 4