Conferences & workshops organized by SP2C

24 March 2026 17h00 to 17h45 Masterclass 5 Masterclass

BPO, AI and Human Factors: The Laboratory for Customer Performance in 2030

This masterclass explores the transformation of BPO by 2030: from an execution model to a value integrator role, where operations, technology, AI, and consulting finally converge. Through concrete case studies, we will see how the alliance between humans and AI agents enables the transition from experimentation to operational performance, without sacrificing the essentials: customer relationships, engagement, and trust.

Conference Moderator:

Chloé BEAUVALLET
Général Manager – OUTSOURCIA

Speakers:

Martin DUFOURCQ
General Manager – ARMATIS TECHNOLOGY

Olivier POGGIOLI
Deputy General Manager – CONCENTRIX

Pierre-Etienne GENAIN
Director of digital transformation – KONECTA FSM

Benjamin CORMERAIS
General – TÊTE-À-TÊTE RELATION CLIENT

Jean-Yves AIRIAUD
CEO – ITERACTII

SP2C brings together the leading French companies in outsourced customer experience. Our members employ over 100,000 people and operate in a market with a turnover exceeding €3.5 billion. SP2C's mission is to promote and enhance our profession, defend its value, and increase its visibility.

https://sp2c.org/

Conférence

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24th, 25th & 26th March 2026

Paris Porte de Versailles Pavillon 4

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