Conferences & workshops organized by AKIO
Dynamic analysis of customer interactions: a qualitative boost for agents thanks to AI
Improve the quality and efficiency of Customer Relations by analysing interactions across all channels:
- Detection of topics, feelings and emotions
- Transcription of telephone conversations
- Reports combining quantitative data and qualitative information
How can AI improve the quality of responses provided to customers?
What are the key indicators to take into account?
With the exclusive testimony of Vincent GELBARD, Customer Service Manager at BRUNEAU.
Speakers:
Nicolas MOREL
Senior Vice-President, Business Engine & CTO, Communications – ALCATEL-LUCENT ENTERPRISE
Patrick GIUDICELLI
CEO – AKIO
Vincent GELBARD
Customer Service Manager – BRUNEAU
Anne-Charlotte CHOQUET
Customer Success Manager – AKIO
To ensure customer satisfaction, AKIO has created Akio.cx, an innovative CCaaS software suite that analyzes interactions and assists advisors in improving the customer experience through intelligent and collaborative technologies. In partnership with Alcatel-Lucent Enterprise, AKIO also offers the hybrid omnichannel solution ALE Connect.
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4