Conferences & workshops organized by AVAYA
The 10 secret - or not-so-secret - pain points of customer experience professionals (and how to solve them).
Managing heterogeneous tools, justifying your return on investment, juggling multiple channels... Your job is exciting, but it can be exhausting.
Do you recognize yourself in these situations?
- The headache of unified reporting that takes you days to compile.
- The frustration with disjointed customer journeys and loss of context.
- The stress of having to personalize the experience without the right tools.
- The difficulty of integrating AI simply and with a real impact.
If this resonates with you, then this workshop is for you.
Based on 10 use cases, we will show you how Avaya Infinity can solve them simply and effectively.
You will leave with:
- Actionable solutions to your daily problems.
- A clear vision of the impact of AI on customer experience.
- Strong arguments for your transformation projects.
Speakers:

François RACHEZ
Pre-Sales Director – AVAYA

Bruno ROIFF
CX and AI Solutions Specialist – AVAYA

Avaya is redefining customer experience with its "Connection Center" vision. We connect channels, technologies, data, and workflows to create personalized interactions that strengthen your customer relationships. Discover how our Avaya Infinity platform brings this vision to life.
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24th, 25th & 26th March 2026
Paris Porte de Versailles Pavillon 4
