Conferences & workshops organized by AVAYA

Staffing shortages across the CX industry are creating an unprecedented need for ‘Connected Employees’, who can deliver the outstanding experiences that consumers demand. 

AVAYA’s Giselle Bou Ghanem explains how, rather than threatening their jobs, Generative AI holds the key to creating ‘Connected Employees’ out of existing CX industry workers and how AVAYA customers in finance, retail, healthcare and hospitability managed this transformation – with the testimonial of Karine Bruère, Director of Projects and Innovation at CAMPING-CAR PARK, in the hospitality industry.