Conferences & workshops organized by DESKEA
Correcting & Rephrasing : The virtual assistant ensuring the mistake-free writing of Aésio Mutuelle agents.
Aésio Mutuelle has selected Deskea Assist to address its challenges in maintaining the best writing quality of its agents. After a POC period and ongoing adaptations, now hundreds of agents are set to be equipped with this tool.
Let's delve into Aésio's decision-making process and the implementation of Deskea Assist within their teams.
Speakers:
Carine SALS
Transformation & Customer Excellence Director – AESIO MUTUELLE
Amélie ANASTASSIADES
Customer Excellence Director – AESIO MUTUELLE
Deskea develops technology solutions based on generative AI for contact centers : - Inbound and outbound telephony, - Case Management & Ticketing, - Automated Quality Monitoring, - Agent Assistance, Correction, Reformulation, Translation, - Video Assistance, - OCR Scanning, - Feedback Management
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4