Conferences & workshops organized by DIALONCE
RATP uses Generative AI through DialOnce's omnichannel bot to streamline inbound contacts
RATP will present its strategy for orchestrating contact journeys, from selfservice to the omnichannel experience with a consultant. This workshop will specifically illustrate how DialOnce enables the use and mastery of Generative AI to achieve this goal.
Conference Moderator:
Adrien LESAGE
Chief Revenue Officer – DIALONCE
Speaker:
Gaetan BULTEZ
Customer Care Manager – RATP
DialOnce, a software publisher specializing in AI for customer relations, publishes an omnichannel bot, boosted by generative AI, to welcome, orchestrate and pilot customer contact paths or assist advisors. From visual IVR to omnichannel bot, more than 150 customers in all sectors have placed their trust in us.
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4