Conferences & workshops organized by ERDIL
26 March 2024
10h00 to 10h45
Masterclass 7
Masterclass
Driving the Voice of the Customer companywide with Renault
You will learn how Renault conjointly uses Customer Experience and exploitation of the Voice of the Customer when managing their vehicle after-sales service.
You will also be able to discover some concrete elements, which this automotive group encompassing thousands of independent yet brand-focused salespoints uses in order to have all their teams engaged and committed to customer experience.
Furthermore, Renault will provide you with some of their best practices regarding verbatim and verbatim analysis, which have allowed them to improve their customer experience.
You will also be able to discover some concrete elements, which this automotive group encompassing thousands of independent yet brand-focused salespoints uses in order to have all their teams engaged and committed to customer experience.
Furthermore, Renault will provide you with some of their best practices regarding verbatim and verbatim analysis, which have allowed them to improve their customer experience.
Conference Moderator:
Séverine VIENNEY
CEO – ERDIL
Speaker:
Vincent RICHEZ
Customer Experience Director – RENAULT
For 17 years, ERDIL has been developing automatic analysis solutions for the voice of the customer. Our solutions allow us to exploit all the richness of customer complaints, answers to open questions in satisfaction surveys, contact forms, customer opinions on forums, social networks.
F81 + Masterclass
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