Conferences & workshops organized by ILLUIN TECHNOLOGY

After the success of its white paper [GenAI x Customer Relationship] in 2023, ILLUIN Technology unveils in preview the new edition of its mapping of the best use cases of GenAI for Customer Relationship and Marketing!

👨 SPEAKERS

The latest product innovations implemented by the French scale-up expert in AI for businesses presented by Robert VESOUL, its CEO, and illustrated with the customer testimony of Grégoire PERRET, CIO at Chronopost.

✨ ZOOM T1 2024

• Hybrid conversational bots: the optimal balance between the power of GenAI and the reliability of guided conversations.

• Generation of unprecedented Marketing insights through 360° analysis of customer interactions (churn, quality monitoring, effort...).

✨ OTHER PRESENTED USE CASES

• Sourced response generation or how to extend self-care and improve its quality through querying documentary databases in natural language.

• Real-time suggestion generation towards the next best action (across all channels) or how to empower Customer Relationship Center advisors and managers to enhance support.

• Intelligent processing of emails, attachments, and documents or how to boost back-office productivity by automating repetitive low-value tasks.

• Conversation summarization or how to generate new data to improve customer support and enrich CRM and post-interaction analyses.

👉 TO DOWNLOAD THE WHITE PAPER https://www.illuin.tech/lp-livre-blanc-genai-x-relation-client/
📍 TO MEET ILLUIN TECHNOLOGY Visit booth F69, our tech and sales teams will be delighted to provide you with information about our offerings!

Because it allows us to generate new data - such as the summary of Customer Service conversations or the summary of social media activity - Generative AI provides us with new raw material for our usual analyses.
But we can also go further and use the reasoning capabilities specific to GenAI to automatically generate insights. For example, asking an AI model to conduct its own analysis on why customers call and give us its conclusions.
Thanks to the power of the models used, GenAI makes it possible to go deeper and with more finesse into complex analyzes such as churn, competition, polarity, commercial effort, etc. and to detect trends.
Discover how ILLUIN Technology's Speech Analyzer product allows you to generate new marketing insights for your business:

1. Select your data sources: audio, transcripts, social networks, Google reviews, Salesforce chat, etc.
2. Choose your smart engines: churn, intention detection, sentiment analysis, politeness and compliance, etc.
3. Generate your insights: from overall analysis to analysis of a unit interaction... and refine your customer knowledge and your marketing actions!