Conferences & workshops organized by MAJOREL

Which contact strategies and technologies to optimize acquisition, retention and recovery campaigns? Together with our partner, Manifone, we invite you to discover an innovative approach based on three pillars: knowing customers better thanks to data, reducing excessive solicitation and contacting the customer at the right time on the right channel. A personalized approach that combines segmentation, profile analysis and personalization of customer journeys.
We differentiate contact strategies to create meaningful interactions.
We capitalize on continuous improvement with in-depth analysis of results, integration of performance-based machine learning and continuous refinement of contact strategies.
We maximize the success rate of your outbound call campaigns, by increasing the rate of argumentative calls. This is due to fluid and instant connection technology that guarantees optimal compliance with the latest developments in regulations.
Join us to rethink your outbound calling strategies and create exceptional customer interactions!

Our masterclass will introduce you to a speech analytics project based on a successful collaboration! The joint Orange x Majorel approach made it possible to improve customer relations and operational processes through the use of a speech analytics solution fully integrated into the heart of the organization.
During this exchange, we will provide you with the keys to a successful implementation: from organizing a win-win project to defining the objectives and KPI’s. This transformation can be carried out in a few months which makes it possible to achieve measurable results and an operational and sustainable integration of the tool.
We will have the opportunity to understand how to combine technology, methodology and human collaboration to meet the challenges of customer relationship innovation based on speech analytics feedback with Orange. An opportunity to enrich your process and draw inspiration from a successful transformation case study.

Discover how intelligent processing of banking data makes credit subscription processes faster and more reliable. Based on smart data, financial profiling becomes complete and decisions are more relevant. As a result, open banking, sales transactions become seamless and grants are faster.
With our partner Smartpush, we will demonstrate online subscription platforms for consumer or car loans. This is part of a phygital approach based on decentralized management by points of sale. This approach allows cost optimization and reduces the risk of fraud.
Join us if you would like to understand how our unique approach drives sustainable value creation, your complex sales journey, and market share growth. We are unveiling a new era in credit underwriting, combining efficiency, security and operational excellence.