Conferences & workshops organized by NICE
Success of a Digital Transformation project: Humans as technological catalysts!
Dive into the heart of a digital transformation project where humans have been at the core of its success!
During this workshop, we will unveil the key success factors of this project: simplification of the workstations for agents through the integration of contact center/CRM/collaborative telephony tools, support for the adoption of new SaaS technologies, assistance in co-constructing the strategy around change management...
Conference Moderator:
Benoit RICHARD
Sales Manager - Banking / Finance and major BPOs – NICE
Speaker:
Thomas LAMBERT
Project Manager Contact Center and Performance – ORANGE BUSINESS
Mastering Customer Experience in the Era of AI: Symbiosis of People and Processes
Artificial Intelligence (AI) plays a central role in today's business landscape, meeting clear expectations from both customers and employees regarding digital experiences, personalization, and the smoothness of journeys. Fueled by automation and data analysis, AI represents a crucial transformative engine for the customer experience. However, to fully harness its potential, mastering its use and understanding use cases is crucial.
Join this workshop with our experts and discover:
• How to overcome the complexity of interactions to make faster and more informed decisions with AI. • How to enhance the capabilities and skills of your employees to boost productivity, reinforce autonomy, and improve the customer experience. • How to create personalized, smooth, seamless, and humanized interactions to enhance your customer satisfaction.
Conference Moderator:
Régis ROUAS
Director, Portfolio Pre-Sales • Portfolio Consulting – NICE
Speaker:
Alex HUGGINS
Director Technology Specialists International, Contact Center AI – MICROSOFT
The Customer Service Revolution with AI: Guiding Businesses into the Era of Innovation!
Discover how AI revolutionizes customer service by providing instant assistance, automated responses, and cost optimization. Transform your interactions with customer service for a more efficient, quick, and precise experience, while increasing final customer satisfaction.
Join our two experts in this workshop to learn how to use and implement AI realistically and provenly. Don't miss this opportunity to revolutionize your approach to customer service!
Conference Moderator:
Alexandre ORSINI
Regional Channel Manager – NICE
Speaker:
Stéphane GNIZAKO
Operations Director Europe – SOFTEL
Cybersecurity and Reputation: Keys to a Strong Governance in Contact Centers
The protection of your contact center is an absolute priority! Clients share sensitive information such as personal data, banking details, and more. A data breach can have serious consequences for your brand, reputation, and even lead to the cessation of your business with possible legal consequences.
Exclusively in this workshop, discover how to avoid these risks by implementing Cyber governance!
Conference Moderator:
Alexandre ORSINI
Regional Channel Manager – NICE
Speaker:
Sergio SANTOS
Associate Director - Connected Experiences EMEA – VERIZON BUSINESS
NICE specializes in software solutions aimed at enhancing operational performance and customer experience for businesses. NICE's offerings encompass areas such as digital channel and self-service management, journey orchestration, routing, customer interaction analysis, employee engagement management, and agent assist.
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4