Conferences & workshops organized by ONEPILOT
How do you prepare for the Olympic Games 24 and deliver a successful customer experience?
Join us for a masterclass on preparing for the 2024 Olympic Games and ensuring a seamless customer experience. During this session, our speakers will address the crucial aspects for businesses aiming to manage the increase in demand during the event. Our experts will address key topics such as:
- Forecasting demand volume by channel and time slot
- Omnichannel availability
- Providing support over Extended Hours (24/7)
- Importance of Multilingual Support
- Establishing SLAs - Same as usual or adjusted?
- Leveraging AI to optimise Productivity and Quality
- Using Data to Improve Customer Experience Strategy
Join us for a masterclass combining expertise, innovation and practical solutions for guaranteed customer satisfaction!
Onepilot provides e-merchants with a simple and flexible tech-enabled outsourced customer care solution to handle all or part of their tickets, with native and locally based agents, across all channels and 24/7.
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4