Conferences & workshops organized by RINGOVER

In an ever-changing world, where customer expectations are more demanding than ever, customer proximity has become a top priority for companies keen to succeed. Today, we're delighted to present this Masterclass highlighting an innovative collaboration between two leading companies in their field, Ringover and Pennylane, who have joined forces to redefine customer proximity.
With the evocative title "Redefining Customer Proximity: Innovative Strategies and AI to Elevate the Customer Experience with Ringover and its customer Pennylane", this talk moderated by Ringover CRO Emmanuel Chaumau, promises to explore new frontiers in customer relationship management.
Topics covered include how Pennylane reduced ticket resolution time by 63%, and how Ringover uses its in-house transcription tool to save time for call center agents.
By combining Ringover's expertise in unified communications with Pennylane's forward-thinking approach to financial management, this collaboration offers a fresh vision of how companies can interact with their customers.