Conferences & workshops organized by SMART TRIBUNE

1 April 2025 12h00 to 12h45 Masterclass 5 Masterclass

Increase the efficiency of your customer teams with AI agents

A well-designed AI chatbot is more than just a virtual assistant—it becomes a powerful conversion driver by effectively guiding users toward the right decisions.

How can you turn a simple chatbot into a strategic growth asset? By combining AI with customer knowledge, these intelligent assistants capture user intent, recommend the most relevant products or services, and remove obstacles to purchase—all while maintaining a brand-aligned tone.

In this conference, discover how conversational AI boosts conversion rates by streamlining the customer journey, reducing drop-offs, and optimizing every interaction. Through real-world use cases, including a chatbot that generated several hundred thousand euros in revenue within weeks, we’ll reveal the key strategies to maximize the business impact of your AI chatbot.

Join us to explore how AI can transform your customer relations into a powerful driver of commercial performance!


Conference Moderator:

Thomas GOURITIN

Thomas GOURITIN
AI Expert – SMART TRIBUNE

Speaker:

Karen CURRIE
Cross-functional marketing project manager – BAYARD JEUNESSE

2 April 2025 14h00 to 14h30 Agora Beethoven Workshop

Artificial Intelligence in Customer Relations: A Strategic Ally for 2025

Artificial intelligence is redefining customer relations and transforming the customer experience. But how can it be adopted effectively and with confidence?

In this conference, discover how AI-powered agents can streamline interactions, provide instant and accurate responses to customers, and enhance overall satisfaction—without ever compromising the human touch.

Through real-world use cases and the example of Gaz de Bordeaux’s AI chatbot, explore how AI can support customers in their inquiries, simplify access to essential information, and strengthen service quality. Security, reliability, and AI-human complementarity: leave with the key insights to make AI a sustainable and well-managed asset in your customer relations strategy.

Don’t miss this must-attend event to transform your customer experience in 2025!

Conference Moderator:

Thomas GOURITIN

Thomas GOURITIN
AI Expert – SMART TRIBUNE

Speaker:

Sébastien PARENT
Customer Relations, Development and Digital Director – GAZ DE BORDEAUX

Because a good customer experience is more than just automated answers, we create AI solutions (augmented help center, AI conversational agent, advisor knowledge base, step-by-step diagnostics) for large enterprises that bring customer satisfaction and optimize advisor efficiency.

D72 + Masterclass & Workshop

Request your free badge