Conferences & workshops organized by SP2C

We will explore the evolution of contact centers from points of service to integrators of innovative solutions. By examining current trends and projecting perspectives for the future, we will demonstrate how these centers are transforming into true hubs of expertise and solutions. Through case studies and real-world examples, we will illustrate how emerging technologies such as AI, automation and predictive analytics are transforming customer interaction management. We will also discuss the challenges and opportunities associated with this transition to a more proactive and integrated approach. Join us for a fascinating exploration of the changes shaping the contact center landscape and discover the keys to staying in step with these dynamic developments.