Conferences & workshops organized by SPRINKLR

The "customer-centric" approach is clearly the future of customer experience, and Artificial Intelligence is a fundamental element.

Discover how Cdiscount holistically optimizes the processing of millions of customer interactions to:

- Improve the customer experience across all channels.
- Professionalize call centers and customer support agents. - Proactively detect bugs in the customer journey, all on a massive scale. 

In this use case, we'll discuss why and how Sprinklr is much more than a contact center solution on steroids. The Sprinklr unified platform responds to the real challenges that brands are facing: the central role of the customer in our cross-channel world. The new generation of customer service is right here, in this room! to come soon

More to come soonIntelligent data processing, conversational bots, automatic content generation, augmented agents, predictive CSAT... There's no doubt about it: Artificial Intelligence is transforming interactions between brands and consumers. Bringing speed, reliability, personalization and improved productivity, AI represents a fundamental asset that leading companies are using to improve the experience throughout the customer journey.
Take part in this masterclass and discover first-hand how AI has profoundly changed the nature of interactions from customer acquisition to customer loyalty. Our experts will discuss the major challenges of harnessing AI and how it will transform a number of industries and our modes of communication.