Conferences & workshops organized by TOPS CONSULT
Implementing Customer Culture is great! Sustaining it is even better!
Customer Culture episode 2 : management and steering ! In 2023 Tops Consult presented its 3-point methodology for implementing Customer Culture within the company. This year we present the logical but difficult continuation of this approach, the challenge of which is to last. Because it has a beginning but no end!
The points covered in this workshop relate to leadership, steering, the role of the players (management, ambassadors, referents), the organisation to be put in place, the pace and monitoring of performance indicators, etc.
The presentation will be given by TOPS Consult and the Operations Department of BRED Banque Populaire, who will share their experience after more than 2 years of piloting and leading the SMILE approach.
Speakers:
Didier SERRANT
Associate director – TOPS CONSULT
Corinne LEGER-LICOINE
Director of Operations – BRED BANQUE POPULAIRE
Hélène MASSERON
Support/Animation/Communication Operations Department – BRED BANQUE POPULAIRE
Since 2008, TOPS Consult has been helping companies to transform their Customer Relationships along 3 essential dimensions: Customer Culture, Customer Experience and Customer Feedback Management. Our approach favours the human factor, operationality and pragmatism for accepted and sustainable solutions.
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1er, 2 & 3 AVRIL 2025
Paris porte de Versailles Pavillon 4