Conferences & workshops organized by VERINT

Verint's new Generation Mobile app 
The Next Generation Verint Mobile App  uses conversational AI to engage advisors even more. Request Anything  Provides a high degree of flexibility for advisors to change their schedules and increases the well-being of your employees
The Ultimate Self-Scheduling Experience  TimeFlex gives advisors unprecedented freedom to create and manage their schedules and reduces employee churn

Based on a global survey of 3,000 business leaders conducted by Verint to measure and understand the new dynamics influencing customer engagement strategies, one thing is clear: engagement channels and overall expectations are steadily increasing. Orange & Verint share their advances, reflections and initiatives around innovative usecases based on AI technologies and concrete business cases

By 2025, 40% of customer service organizations will become profit centers by becoming de facto leaders in digital customer engagement.  Thus, via the Verint platform, its Bots and AI, process automation is put into practice from the agent workflow.  Verint Data Insight enables users to self-service access to their organization's engagement data – without any training – using a highly intuitive, action-oriented interface with natural language access and GenAI